Trainer - Bilingual

The primary role for this position is to train, monitor and inspire new and current TELUS International Team Members to provide customers with a superior customer service experience. This team is looking for a dynamic, self-motivated, proactive and responsible candidate with great interpersonal skills that understand our business requirements, performs various tasks such as staff retention during the training / nesting and performs administrative duties such as report attendance, flags, issues with tools, performance issues, update different reports from the Client or TELUS, etc., at all times.

Responsibilities :

Support the onboarding process of new hires from start to end while improving the learner’s experience through a suitable learning environment and ensuring there is a smooth transition to operations. Delivers Walmart’s courses using adult learning approaches and blended delivery methods, as well as rehearsing course content ahead of time and explaining processes, policy guidelines, workplace expectations, and culture. Manages learner performance and behavior during classes, as well as gathering comments and analyzing findings, keeping up to date with course materials and optimal facilitation techniques by preparing materials for course delivery, monitor, track, and report learning activities; incorporating trainee feedback and performance metric results.

Requirements :

• Advanced oral and written proficiency in French and English
• Schedule flexibility.
• The ability to create reports, flowcharts, and analysis.

Skills :

Experience :

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.