Business Tool Trainer

Job Description

Arrow's enterprise computing solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to the world's leading technology manufacturers and their channel partners that serve commercial and government markets. About the role : This position will be a Trainer for Business Tools on a pan-EMEA implementation. The position includes, among other duties, support and training of multiple system migrations across many countries, new functionality testing and roll-out and harmonization of sales & operations training and requirements. The position will report to the EMEA Training Project Manager, and will work closely with EMEA Operational Processes Manager, Business Analysts, local business units and IT. The Business Tools Trainer at Arrow will :

• Create training content - documentation, quick cards, videos, etc.
• UAT (User Acceptance Testing) support for key system users
• Core Enhancement
• Knowledge Transfer to other stakeholders (key users, train the trainer, etc.)
• Train end users on operations or sales process areas
• Change process Training
• Train process experts on operations modules within the system
• Review and validation of IT delivered functional and business analysts specification documents and user acceptance testing
• Create documentation according to project deadlines
• Set up training environment

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