Bilingual Customer Service Agent - Japanese (Non-voice)

Job Description

Here’s What You Will Do :

Solve customer problems in a professional and timely manner Send follow-up emails / messages to the customers regarding their concerns Respond to potential customers by providing accurate information about our products and services Use our online platform to monitor content Maintain constant communication with your shift manager to resolve any issues or questions Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends / lingo Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner Work with various brands from different industries to detect, review and monitor all kinds of content

Qualifications

Here’s What You Will Need :

A High School Diploma or equivalent A personal PC / laptop with a working webcam MUST be able to hold up a conversation in Japanese, fluent and native speakers are a plus! Excellent English communication skills in both written and oral. General knowledge and interest in various social media de comunicación platforms A good working home environment with a stable internet connection Experience as a content moderator / engaging in all social media platforms is a plus! Excellent Customer Service skills with the experience of working in a non-voice account The ability to work an 8-hour shift, on a rotating schedule, and flexible to work on weekends.

Additional Information

The Perks BrickBrands Offers :

100% Remote position Healthcare reimbursement Continuous learning experience & career growth opportunities Offers competitive compensation based on location market rates A great opportunity to work with some of the world’s coolest and most innovative brands A welcoming environment where even your feedback and suggestions are all being taken into consideration Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds

Encouraging individuals that are interested in working in social media and collaborating with a diverse team to apply and send your CV in English!

Bilingual Customer Service Agent - Japanese (Non-voice)

Casablanca, Morocco

• Full-time