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CUSTOMER SERVICE AGENT

Business Innovation SARL AUCasablanca, Morocco

30+ days ago

Job description

Join Our Team as a Customer Support Agent for Our Partner, a Leading SaaS Company!

Are you a customer-centric individual with a passion for helping others? Do you have a keen interest in software and technology? If you're a proactive problem solver who excels in communication and enjoys assisting customers, we have a fantastic opportunity tailored for you!

Position : Customer Support Agent

Location : Casablanca, Morocco

Company : Our Partner, a Leading SaaS Company

Contrat : CDI

Training : Yes

Paid Training : Yes

Target : American Market

Language : ENGLISH "mandatory"

Extra language : Spanish is a plus

Available opportunity : 150 positions

Avantages Sociaux : Yes

Primes : Yes

About Us :

At Our Partner company, they are dedicated to transforming the software landscape. They specialize in offering cutting-edge solutions that empower businesses to excel in the digital era. As a member of their customer support team, you'll play an essential role in delivering top-notch assistance to their valued clients in the American market, all while representing a brand known for innovation and excellence.

Role Overview :

As a Customer Service Agent, you'll be the welcoming presence of our partner's company, providing exceptional assistance to their customers, with a primary focus on the American market. You'll promptly address inquiries through various communication channels, applying your adept problem-solving skills and comprehensive product knowledge to ensure our clients receive the support they require.

Responsibilities :

Respond to customer inquiries via phone, email, and chat, focusing on the American market.
Understand customer issues and provide effective solutions or escalate when necessary.
Become an expert on our software products to provide accurate information and troubleshooting.
Keep detailed records of customer interactions and resolutions.
Collaborate with cross-functional teams to address complex customer needs.
Strive to exceed customer expectations and contribute to a positive support experience.
Stay updated on product updates, industry trends, and best practices to enhance support quality.

Requirements :

Strong proficiency in English; Spanish language skills are a plus.

Previous experience in customer service or support roles is preferred.

Excellent written and verbal communication skills.

Empathetic and patient demeanor when dealing with customer inquiries.

Ability to analyze problems, provide clear explanations, and guide customers to solutions.

Tech-savviness and enthusiasm for learning new software applications.

Effective time management skills and the ability to handle multiple tasks.

Positive attitude, adaptability, and a genuine interest in helping others.

Perks and Benefits :

Competitive compensation and opportunities for performance-based incentives.

Comprehensive training on our products and customer service best practices.

Room for growth within a dynamic SaaS company.

Supportive and collaborative work environment that values innovation.

Contribute directly to enhancing customer satisfaction and loyalty.

If you're ready to embark on a rewarding journey with Our Partner, a forward-thinking SaaS company, and be a crucial part of providing exceptional customer support targeting the American market, we want to hear from you!

To Apply :

Send your updated resume along with a brief cover letter detailing your relevant experience to [Click to show email]. Join our partner in shaping the future of software solutions.

Be a part of our mission to deliver top-tier customer support and drive success!

Please note that only shortlisted candidates will be contacted.

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Customer Service • Casablanca, Morocco