Customer Service Representative : French & English

Must Have Skills :

• Basic working knowledge on computer
• Effective written and verbal communication skills in required language.

Responsibilities :

• Understand customer queries related to bookings, Changes and refunds if any thru Voice & non voice channels and address the same
• Document the customer queries in CRM
• Connect with different Third party team to delivery information and solution to the customer
• Strong communication skills with a proactive and positive approach to tasks
• Strong work ethic and ability to work with minimal supervision.
• Good information processing skills – Able to react promptly to a situation, read, think, type or search simultaneously.
• Good Typing Speed