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Dutch Trainer for Casablanca

Dutch Trainer for Casablanca

Recruit4 Work SLCasablanca, Morocco
30+ days ago
Job description

Start your next adventure by applying for this position! Have you always wanted to take the next step and live an experience in Morocco? We can offer you a position in Casablanca! We are looking for enthusiastic, social candidates who are willing to support customers with their questions. You will be doing this from the office in Casablanca, Morocco. Not only will you be working in Morocco you will also be living there, experiencing the culture, and history, trying the cuisine, and learning even the language! Together with your colleagues, you will be ensuring highly professional, courteous, and empathetic customer service via phone and e-mail.The trainer prepares and conducts training sessions in accordance with the expectations of the company and the client. He / she ensures the proper integration of new employees and participates in the development of the skills of the production teams in order to contribute to the maintenance and development of the center's knowledge and skills. You will participate in the animation of the Quality policy.Your profile :

  • Remote customer relationship management
  • Native Dutch or Flemish with English (C level), French it's a plus.
  • Knowledge of training engineering and pedagogical engineering
  • Capacity for written and oral communication (public speaking)
  • Proficiency in Excel and PowerPoint
  • Internal tools
  • Knowledge of Group processes and customer mission
  • Ability to analyze results and take corrective action

Your tasks :

  • Adaptation and design of training actions
  • Adapt, correct, and develop training modules (eg personalized handling of training books, creation of new content, educational processes, assessment of the knowledge, etc.)
  • Design training sessions
  • Preparation and animation of training sessions
  • Provide administrative and logistical management of training (ex : collect the supporting documents, check the material,...)
  • Animate the training and regulate the group (eg : structuring one's speech, speaking in public, managing conflicts, etc.)
  • Controlling and monitoring the progress of trainees and reporting (eg managing exchanges, evaluating upstream - in progress - downstream, controlling knowledge, monitoring progress and reporting on its analysis, etc.)
  • Evaluation and monitoring of the quality of service
  • Monitor training actions (synthesis, reporting, etc.)
  • Check post-training achievements and support skills development
  • Carry out countermeasures via field assessments (speech assessment, documentary audit)
  • Participate in the animation of the calibration meetings and implement the action plans for the deviating assessors
  • Benefits :

  • Competitive fixed salary
  • Tax-free benefits
  • Employee benefits such as meal cards, transport cards, and private insurance
  • Several company events per year
  • Free coffee and fresh fruit
  • A unique, fun, friendly, and people-focused work environment
  • The open atmosphere in which employee suggestions and ideas are heard
  • LocationCasablanca, Morocco

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