The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications. Role Purpose British Council Morocco is recruiting IELTS Assistant to carry out a range of IELTS, Cambridge, Professional and University administrative tasks to ensure that Exams are administered to the required operational and security standards as described in the Administrator’s Manual and the British Council Quality and Compliance Assessment System as well as enhancing the quality of customer service and delivery. Role Context Examinations form an important part of the British Council’s operation in Morocco creatingopportunities for growing numbers of young people in the country. We administer a range of UK board examinations that includes IELTS, School exams, University and Professional exams, Aptis and ESOL. IELTS is a significant part of the Morocco Examinations portfolio and is administered directly by the British Council. Main Accountabilities Operational administration and exam delivery
- Administer computer delivered IELTS Pre-test / Post test taks in Rabat and other cities.
- Administer Paper based IELTS Pre-test / Post test taks in Rabat and other cities.
- Administer LIFE SKILLS IELTS Pre-test / Post test taks in Rabat and other cities.
- Unpack and check exams papers upon return from test venues after exam sessions.
IELTS Planning
Maintain examiners rotas.Monitor the Plan exams session and registrations.Manage & Monitor the VCS speaking tests.Sign out / in exam papers from CMR (Confidential materiel room).Monitor Venue staff performance and liaise with IELTS coordinator on action to be taken relating to non-standard scores.Update potential changes into IWAS and ORS2.Enter refund / absent / transfer details into IWAS and ICS before scores are entered.Upload candidate speaking sores test to IWAS and upload the audio recordings and enter the scores on ICS.Store the IELTS sessions recordings into the data locker according to IELTS policies and standards.Destruct expired IELTS Paper based and electronical materials.Enter first / second level results.Run / print jagged profile.Update candidate income spread sheet with refund / absent / transfer data after every test session.Implement procedures for 3rd remarking where necessary.Allocate jagged examiners when necessary.File and archive test papers.Provide details in order to allocate staff and resources to centralize planning exams excel spread sheet.Manage staff allocation in BOSS.Manage the venue staff trainings.Manage the venue staff contracts.IAM Handling Process
Unpack IAM suitcases.Check IAM inventory.Export photos to USB keys.Check / upload photos to IWAS and ORS2.Store datas according to Admin Manual standard policy.Escalate / report any potential issues to IELTS Administrator.IELTS TRF Preparation
Co-ordinate and assist with the printing, checking, signing and dispatch of TRFs.Co-ordinate and assist with the printing and dispatch of additional TRFs.Upload candidate results to IELTS website to required deadlines.Data Input
Prepare and update all post-test standard emails on a regular basis.Supervise IELTS test sessions Morocco-wide from Rabat office on test day Saturdays.
Arrange courier pick-up of exams papers (Saturdays collection) .Count exams papers and maintain stock control.Shredding test material after every session.Collect and process EORs .Collect and process additional TRFs.Operational planning and delivery standards :Familiarity and strict adherence to IELTS operational standards as outlines in the Administrator’s Manual and other relevant IELTS and QCA operational requirements.IELTS activities are delivered to require deadlines to quality target and clients / customer satisfaction.Awareness of and adherence to customer service excellence standard is demonstrated at all times.ESOL Examining Planning
Maintain examiners rotas.Sign out / in exam papers from CMR (Confidential materiel room).Making entries in the online systems.Inform candidates with exams details.Prepare exam papers before the test day.Supervise ESOL exam sessions.Professional And University Examining Planning
Sign out / in exam papers from CMR (Confidential materiel room).Check the exam papers upon arrival and log details in CM and receipts log.Liaise with courier agent to send the exam papers back to board and log details in CM and dispatch logs.Keep records of absentees and present candidates for Reconciliation report.Professional Support Network Duties
Prepare speaking tests for monitoring by Examiner TrainerProfessional Support Network standardsExam papers for monitoring are prepared according to the operational requirements set out in the PSN Manual .Customer Service Support
Answer exams level 2 customer phone enquiries as per British Council Service Level Agreement.Deal with level 2 email enquiries according to British Council Service Level AgreementLiaise with customer support department in order to avoid redundancies, record customer enquiries and improve customer satisfaction.SAP Standards
All SAP tasks are carried out in accordance with agreed SAP processes.HR Tasks And Standards
Demonstrate active commitment to maintaining one's own performance portfolio - including meeting with line manager on a regular basis to ensure that deliverables, development plans and other standards outlined in the Role Profile are achieved todeadlines over the performance year as detailed in the requirements of the Performance Management system.Demonstrate on-going commitment to Exams training sessions to help increaseMaintain thorough knowledge of IELTS Administrator's Manual.Relationship Maintenance
Build and maintain effective relationships with Exams colleagues, Exams candidates, Exams test venue staff, Institutions and (or) university contacts, venue providers and key Exams suppliers where relevant.Up-to-date knowledge of the context in which the Exams team operates across Morocco.Post holder familiar with the list of key Exams targets and key Exams contacts in Morocco Systematic approach is taken to engaging with Exams colleagues and relevant contacts.Ability to represent BC Exams, our objectives and standards to customers as required.Minimum / Essential Role specific knowledge and experience
Fluent reading and writing in English, Arabic and FrenchWork experience in a similar roleExperience working in a multi-cultural organisation in an international contextStrong organisational skills with the ability to prioritise tasks and meet deadlinesWorking in public, not-for-profit and private sector organisationsExperience of working in a matrix management structure.Desirable
University degreeOne year experience in a similar role. Proven track record in general office administrationFurther Information Pay Band – Pay band 2 / J Salary - competitive Contract Type 1 year Fixed term contract Location – Rabat but flexibility to travel across Morocco when required Requirements – Candidates are expected to have researched whether they have the right to live and work in the country in which the role is based.Some travel and out of hours work may be required Closing Date – 26 th September 2023 (23 : 59 UK time) For a detailed Role profile, please email [Click to show email] A connected and trusted UK in a more connected and trusted world. Equality Statement The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you have any problems with your application please email [Click to show email]