Services Delivery Enablement Coordinator

Description

A Services Delivery Enablement Coordinator typically plays a crucial role in ensuring smooth operations and effective coordination between various teams within an organization, particularly those involved in service delivery, training, and operational support.

Job Title : Services Delivery Enablement Coordinator

Location : Casablanca, Casanearshore (Boulevard Al-Quods)

Job Summary

The Services Delivery Enablement Coordinator supports the efficient delivery of services by coordinating processes, tools, and training resources that enable teams to achieve their objectives. This role focuses on enhancing operational effectiveness, managing communications, and ensuring alignment between delivery teams and organizational goals.

Key Responsibilities :

Coordination and Support

Act as a liaison between Business Analyst, internal stakeholders and Engineers.

Coordinate IT certifications and current operational operations.

Support the implementation of new service delivery initiatives and processes.

Training and Enablement

Organize training sessions, workshops, and onboarding programs for delivery teams.

Ensure team members have access to updated tools, materials, and best practices.

Maintain a repository of resources, templates, and documentation to streamline processes.

Operational Efficiency

Monitor service delivery metrics and identify areas for improvement.

Assist in developing and updating standard operating procedures (SOPs).

Ensure compliance with organizational policies and client requirements.

Communication and Reporting

Manage internal communications to keep teams informed of updates, deadlines, and expectations.

Prepare and distribute reports on service delivery performance and outcomes.

Facilitate feedback loops between delivery teams and leadership.

Problem-Solving and Escalation

Proactively identify challenges in service delivery and collaborate to resolve them.

Escalate complex issues to appropriate leadership or departments as needed.

Qualifications

Bachelor’s degree in business administration, Operations Management, or related field (or equivalent experience).

Proven experience in coordination, project management, or service delivery support roles (preferably in IT Area).

Strong organizational skills with the ability to manage multiple tasks and deadlines.

Excellent written and verbal communication skills.

Proficiency in productivity tools such as Microsoft Office Suite, project management software (e.g., Asana, Trello), or CRM platforms.

Analytical mindset with a focus on improving processes and outcomes.

Key Competencies

Collaboration : Ability to work effectively across teams and departments.

Problem-Solving : Strong critical thinking skills to address challenges proactively.

Attention to Detail : Precision in managing resources, schedules, and reporting.

Adaptability : Flexibility to respond to changing priorities and environments.

Customer Focus : Commitment to delivering high-quality services and solutions.

Benefits :

CNSS (National Social Security Fund).

CIMR (Moroccan Inter-Professional Retirement)

Private health insurance.

Hybrid working model

LI-JC1#LI-HYBRID

Location :

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type : Full time

Job Category : Business Support