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آخر تحديث: منذ أكثر من 30 يومًا
Senior IT Analyst (AA)

Senior IT Analyst (AA)

Air ArabiaMorocco, Morocco
Provides front line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issue...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Research Manager, Morocco Innovation and Evaluation Lab, Morocco-UM6P / J-PAL / CID

Research Manager, Morocco Innovation and Evaluation Lab, Morocco-UM6P / J-PAL / CID

J-PALMorocco
Organization : Morocco Innovation and Evaluation Lab (MEL).Language requirements : English is mandatory (French and Arabic will be preferred). Length of Commitment : Two years with the possibility of r...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Inside Sales Associate (German Speaker)

Inside Sales Associate (German Speaker)

Arrow Electronics, IncMorocco, Morocco
Through primarily telephone interaction, this sales professional will support an account portfolio of valued customers to locate and secure the right products or services for their specific needs.O...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Group, Conference, and Events Manager

Group, Conference, and Events Manager

HiltonMorocco
A Group, Conference, and Events (GCE) Sales Manager manages the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirme...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Video Editor for Basketball Content-Remote

Video Editor for Basketball Content-Remote

BlueclipMorocco, Morocco
As Blueclip we started our journey to bring the most creative minds and the know-how together to deliver great works.Our current search is for competent video editors speaking French and English.As...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
ANALYSTE FONCTIONNEL H / F

ANALYSTE FONCTIONNEL H / F

TessiMorocco, Morocco
La société 2T Services Maroc recherche un Analyste Fonctionnel.Ce poste est basé dans nos locaux à Oujda (Maroc).L'Analyste Fonctionnel travaillera en étroite collaboration avec notre équipe Produi...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Engineering Admin – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco

Engineering Admin – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco

Four Seasons Hotels and ResortsMorocco, Morocco
Engineering Admin – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco page is loaded.Engineering Admin – Four Seasons Hotel Rabat Kasr Al Bahr, Morocco. Rabat time typeFull time posted onPosted Today j...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Application Testing Volunteer

Application Testing Volunteer

TEXKOOPMorocco, Morocco
Texkoop, a dynamic last-mile logistics startup based in Lyon, France, is seeking a highly motivated and detail-oriented Mobile App Tester to join our team. As a Mobile App Tester, you will play a cr...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Ingénieur système Morocco - Technopolis - Sofrecom Maroc

Ingénieur système Morocco - Technopolis - Sofrecom Maroc

Orange Digital VenturesMorocco, Morocco
Technopolis Bâtiment B0 2ème étage 11 100 SALA AL JADIDA - Morocco.Au sein du département VIC, le rôle de l'équipe Infrastructures Virtualisées, Expertise, Exploitation Système (IV2ES) est d'assure...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Analyste Technico-Fonctionnel en charge du partenariat

Analyste Technico-Fonctionnel en charge du partenariat

ConstellioMorocco, Morocco
Constellio est un éditeur logiciel canadien (Québec).Constellio développe et commercialise des logiciels libres pour aider les entreprises à devenir performantes dans la gestion de leur information...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Chef de projet monétique-(H / F)

Chef de projet monétique-(H / F)

Société Générale MarocMorocco, Morocco
Le « Chef de projets Monétique », sous la responsabilité d’un Directeur de projets, a pour mission principale d’assurer la maîtrise d’ouvrage et / ou maitrise d’œuvre des projets monétiques dont il...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Technical Service Engineer - Southern Region

Technical Service Engineer - Southern Region

RocheMorocco, Morocco
Technical Service Engineer - Southern Region.Location Morocco, Morocco Category Customer Support Job Id 202306-114787.Dans le cadre du cycle client (Ventes, Déploiement et Suivi) et de la stratégie...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Research Associate, Education Project, Morocco Employment Lab, Morocco - J-PAL MENA

Research Associate, Education Project, Morocco Employment Lab, Morocco - J-PAL MENA

Abdul Latif Jameel Poverty Action Lab (J-PAL)Morocco, Morocco
The Morocco Employment Lab (MEL) is looking to hire a Research Associate to coordinate its research efforts to foster a culture of evidence-based policymaking in Morocco, conducted by a team of int...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Bio-Economy Experts - EIB Framework Contract EIBAS LOT 6

Bio-Economy Experts - EIB Framework Contract EIBAS LOT 6

NTU International A / SMorocco, Morocco
NTU International A / S, leading a strong international consortium, is proud to have been awarded the next 4 years of EIBAS FWC Lot 6!. We are building up a pool of experts who will be interested in s...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Junior QA Specialist (Remote Internship – Quality Assurance)

Junior QA Specialist (Remote Internship – Quality Assurance)

TALENTKOMPASS deutschlandMorocco, Morocco
Are you eager to build a career in Quality Assurance (QA)? TalentKompass Deutschland, a leading Human Resources company based in Germany, invites you to join our prestigious client, a reputable Man...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Advisory Desk

Advisory Desk

BNP ParibasMorocco, Morocco
Vous devez être le changement que vous voulez voir dans ce monde » Ghandi.Cette citation, à elle seule, pourrait résumer l’ambition du Groupe BMCI. Le monde change autour de nous et aujourd’hui, plu...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Power Systems Engineer - Water Energy Nexus

Power Systems Engineer - Water Energy Nexus

GHDMorocco, Morocco
POWER SYSTEMS ENGINEER – WATER ENERGY NEXUS.Driven by a global network of purpose-driven professionals who live and breathe the Power of Commitment, GHD is actively helping clients and communities ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
HR Compensation & Benefits and Administration

HR Compensation & Benefits and Administration

DHLMorocco, Morocco
Overall goals / Typical measures.Assist in managing the annual salary review process.Assist in conducting market intelligence competitiveness surveys. Tax authorities, Social and Labour Insurance Co...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
CSA Rare Disease Private Morocco

CSA Rare Disease Private Morocco

SanofiMorocco, Morocco
Responsible for all sales related and in-field promotional activities for Sanofi Specialty Care Rare Diseases portfolio.Responsible for disease related activities for the Rare Diseases portfolio wi...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
Architecte Infrastructure Cloud Azure (Maroc) (IT) / Freelance

Architecte Infrastructure Cloud Azure (Maroc) (IT) / Freelance

AVALIANCEMaroc
Besoin : expériences en use case de conception-design / d?optimisation d?architecture sur des services PaaS, du support sur des projets Cloud Azure sur des projets à fort valeur business (digital, ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
عرض العمل هذا غير متوفر في بلدك.
Senior IT Analyst (AA)

Senior IT Analyst (AA)

Air ArabiaMorocco, Morocco
منذ أكثر من 30 يومًا
الوصف الوظيفي

Job Purpose

Provides front line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issues in a timely manner according to SLAs. Diagnoses hardware software faults and solves technical and application problems ensuring productivity is in line with set measures and client’s adopted policies and procedures.

Key Result Responsibilities

Acts as the main contact point for operations service center, takes ownership of reported issues, responds to enquiries promptly, provides proper and accurate information and feedback ensuring problems are being recorded and tracked throughout the entire process.

Conducts root cause analysis to evaluate and resolve complex problem situations,

develops checklist for typical problems, whilst providing Level 1 support, routes unresolved issues in the right direction among the internal teams.

Researches, diagnoses, and troubleshoots systems, network problems and hardware and

software fauIts,identifies resolutions to technical problems and responds within agreed time limits to call outs.

Assists with the implementation of processes and service level agreements of incidents management and service request management.

Participates in the creation of support knowledge base by communicating IT support manuals, technical notes and articles.

Reviews and analyzes all technical issues incidents and produces reports on various intervals to highlight main causes for findings and thereby suggest,Iead the implementation of technology processes in ISA to assure those analyzed incidents are not repeated.

Assists technical experts in evaluating, testing, and implementing new technology such as systems and platforms.

Key Result Responsibilities - Continued

Utilizes different communication channels and tools to directly support or remotely guide end users in the different enquiries and problems raised, these channels include personal visits, telephone calls, e mails, web, chat etc.

Responsible for proper recording and closure of claims, generates timely reports of different nature to capture support services activities when required.

Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed.

Supports the roll out of new applications sets up new users accounts, profiles and passwords. Builds good working relationships with stakeholders, business users, suppliers, vendors and other technical teams to resolve any issues related to their provided services and products.

Assists in establishing and maintaining a complete and accurate record of all IT assets in ISA and for clients as needed.

Performs any other additional duties as directed by the line manager.

Qualifications (Academic, training, languages)

Bachelors Degree in computer engineering, Computer Science, Information Technology.

ITIL Certified

CCNP,CCIE,MCSE,RHEL Certification.

Fluent in French & English..

Work Experience

3 to 5 years in IT infrastructure support, service desk, 24x7 critical operations preferably in aviation experience with low cost airline is a plus.

Proven record in implementing and monitoring infrastructure projects.

Holistic IT knowledge in heterogeneous technology environments experience with different types of end to end technology stacks.

Working experience in Managing operations and technology platforms both internally and externally hosted.

Proven skills in analyzing data, identifying pitfalls and recommending solutions.

Possesses effective persuasive, negotiation, problem solving and decision making skills.

Employes technical expertise and interpersonal relations to execute new initiatives that support ISAs objectives.

Demonstrates the ability to contribute and successfully deliver against business strategy and set KPI

Aviation domain preferred.