Serial Life Quality Manager

Job Description

The SLQM handles quality undertakings during the serial life of a Powertrain Family Program or Propulsion Generation to ensure that quality product / system targets are achieved on a worldwide perimeter. For that, the Serial Life Quality Manager is expected to carry out the following activities and responsibilities :

• Build and drive the quality convergence plan per product to achieve the objectives defined by the quality contracting authority (CX).
• Make a projection of quality results within their field of activity. Break down indicators, warranty claims (3MIS - 12MIS & 24MIS), warranty costs (24MIS & 60MIS), and other CX KPIs.
• Mobilize all stakeholders for field issues in coordination with Quality Plant Managers, Supplier Quality and Control Tower, and manage the escalation process to ensure efficient and rapid responsiveness for quality issues.
• For overseas applications, mobilize and coordinate the core team when dealing with TOP10 core engineering issues from the Regions.
• Manage the treatment of the portfolio of Engineering Quality issues (QIT), ensuring records are maintained in GIM / PLM.
• Support the Issue Engineering pilot with all quality data, methodologies (problem solving), and reports (one-pagers).
• Ensure that production non-conformities are handled by the factory quality services.
• Provide the quality synthesis for warranty tables, FEW, and ECI CX meetings.
• Establish, with the Safety expert, the Risk Assessment in the case of a "Safety Alert Sheet".
• Identify potential service campaigns and escalate to the CX Field Action organization for instruction and decision.
• Ensure that Lesson Learned elements from serial life quality are taken into account by projects under development.

Main Activities :

The SLQM’s endeavors have direct impacts on the performance of the quality objectives (failure rate, guaranteed cost, warranty failures, NCBS survey, etc.). As part of PRS product quality targets in mass production across a worldwide perimeter, the SLQM is the prime contractor for quality-related topics, ensuring the satisfaction and expectations of customers are met or exceeded. For that, the SLQM is expected to apply relevant existing procedures and lead / attend dedicated rituals.

Results to Produce :

Qualifications

A qualified Engineer (BAC+5) with 2 to 4 years of experience in a technical and industrial environment, bringing a solid foundation in quality management and cross-functional project collaboration.

Technical Skills :

Managerial and Interpersonal Skills :

Additional Information

Vous êtes rigoureux, créatif, curieux et vous aimez travailler en équipe et monter en compétence dans un environnement dynamique. Les métiers du service vous animent et vous souhaitez évoluer dans un environnement convivial, rejoignez-nous !