Account Manager (French Speaker)

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As an Account Manager, you’ll be building and maintaining relationships with existing clients, understanding their business in-depth, ensuring their satisfaction and retention, and helping them grow together with new clients. You’re accountable for coordinating activities with internal cross-functional teams to retain existing business and explore / pursue possibilities of expanding new business opportunities.

More About What You’ll Be Doing

Customer Orientation

• Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth (regular meetings, share Infobip strategy & roadmap, help position against competitors).
• Serve as a focal point for customers when it comes to meeting customer’s business and technical expectations (, technical escalations, services / product adoption, communicate customer feedback and ideas to the Product team). Coordinate different teams to best serve the customers.
• Understand client’s structure and processes around choosing / implementing new solutions.
• Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (interactions, revenue, gross profit, other values related to type, services used and customer size, cross-sell & up-sell activities of products / services, managing RFPs, price negotiations).
• Ensure successful client account set-up / collaborate with Platform Operations teams to arrange setup, enabling client activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).
• Collaborate with Revenue Assurance to monitor and take actions to minimize health risks (actively involved in ensuring financial collections and netting).
• Analyze and forecast customer's traffic, take immediate reactions to ensure ongoing business growth and maximization of revenue / GP.
• Identifying and pursuing opportunity for any new sale (traffic, destination, service, product).

Internal Initiatives

Continuous Development

What You Bring To The Table