Technical Field Support Engineer

As a global leader in the elevator and escalator industry, we believe in improving performance through inspiring, engaging, and developing our people. Being a part of a global network of people, we are looking for a unique individual who would leverage working in a culture that fosters innovation and empowers individuals to make a difference.

Reporting directly to the Senior Technical Field Support Specialist (Dubai) , we are looking for an energetic and enthusiastic Technical Field Support Specialist based in Casablanca . In this role, you will play a critical role in ensuring the successful installation and commissioning of KONE products. You will provide hands-on technical support, troubleshoot and resolve issues identified by manufacturing and installation teams, and ensure that all installations meet KONE’s stringent safety, quality, and process standards. Your expertise will help deliver seamless, timely, and problem-free installations that uphold our commitment to excellence.

If you feel you have what it takes and can add significant value to this role and department, then apply for this exciting opportunity!

What will you do?

• Deliver expert remote and on-site technical support to resolve installation challenges efficiently.
• Provide specialized assistance for digital systems, APF, software, and BIM-related issues to ensure seamless operations.
• Offer technical expertise to meet and exceed customer-specific ride comfort requirements, ensuring high-quality outcomes.
• Conduct audits to ensure alignment with product development matrix standards (Global Field Support roles only).
• Lead the piloting and implementation of innovative products and solutions to drive operational excellence (Global Field Support roles only).
• Develop and refine installation methods to enhance efficiency and reliability (Global roles only).
• Design and implement troubleshooting tools to streamline problem resolution (Global roles only).
• Train local trainers and employees during site visits or through structured training sessions.
• Collaborate with global and local training centers, providing expertise to enhance training programs.
• Generate detailed quality reports post-site visits, identifying issues and recommending corrective actions.
• Document and escalate helpdesk issues, ensuring compliance with KONE’s process for corrective measures.
• Participate in closing reviews to capture lessons learned, integrating product or skill improvements into business practices.
• Adhere strictly to KONE’s safety standards and protocols at all times.
• Ensure installations align with global safety processes and customer / partner guidelines.
• Proactively report safety concerns and halt operations if safety violations or hazards are identified.

Are you the one?

What do we offer?

Shortlisted candidates will be invited to complete an automated video interview. Please keep checking your emails for the link, which can sometimes land in the spam folder.

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