Profil Recherché
- Mid-level experience in contact center operations, specifically managing inbound and outbound campaigns within the telecom or e-commerce industries.
- Fluent in Dutch, French, and English (written and verbal).
- Proven experience in team leadership, including coaching, mentoring, and performance management.
- Strong analytical skills and experience creating and interpreting performance reports.
- Proficiency in process improvement methodologies and techniques.
- Experience with CRM systems (willingness to learn new systems is a must).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team.
- Demonstrated ability to adapt to changing priorities and support multiple projects simultaneously.
Avantages sociaux et autres
Permanent ContractCNSS, AMO & AXAWork FlexibilityGrowth OpportunitiesAmplitude horaire
Monday to Friday | 08 : 00-17 : 00
Salaire Net + primes