Dutch Team Manager

Looking to relocate to a city with a rich culture? Then Tangier is the best place for you! Tangier has a rich culture with an emphasis on their history. You can find many landmarks that show the Arabic and French colonial heritage of Morocco and try the famous Moroccan fresh mint tea. Walking through Tangier will feel like walking through history! Not only can you enjoy the beautiful city of Tangier, you can also start to work there.

All of this is possible while working as a Team Manager for a company who provide customer contact for companies from Benelux. Want to take the next step and start this new adventure? Take a look at this job position!

Profile :

• Work experience in a managerial position with preference in the contact center industry
• Demonstrable experience with KPIs and Stakeholder management, talent scouting, and selection, coaching
• Communication and interpersonal skills, diplomatic and tactful.
• Know how to plan and organize your tasks smoothly.
• Keep an eye on your goals and think in terms of solutions.
• Work proactively and independently, you have a hands-on mentality and are decisive in everything you do, you think customer, build your community, encourage motivation and culture.
• Get on well with the standard MS-office tools, internal applications and systems.
• Coordinate and regist the activities of a team
• Develop and checking that customer service quality procedures are applied
• Develop service performance indicators
• Analysing the results
• Elaborate or contribute to customer strategy
• Define the annual action plans and objectives of the service

Your responsibilities :

Your skills :

Benefits :

Location

Tanger, Morocco