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IT Support Specialist

Atlas CopcoMorocco, Morocco

30+ days ago

Job description

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Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Mission :

Provide On-site IT support, Desktop support and application support in our office in Casablanca, resolve IT incidents and manage daily IT operations and tasks received from Service desk.

Responsibilities :

Provide full onsite / desk side and remote support to end users for all their IT issues, service / change requests

Image, deploy, upgrade and refresh PCs and manage assets

Administrate and solve incidents assigned to the local on-site support

Participate in small to medium size projects

Provide hands-on support to our specialist team with server, network, telephone and infrastructure

Advise customers and users on their IT needs and best practices

Establish and maintain strong relationships with local business

Provide local subject matter expertise regarding processes, technology, organization and business

Continuous development and improvement of On-Site Support service delivery

Continuous focus on customer satisfaction, compliance and standards

Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management

Team up with your peers at other locations in case of cross functional support is required

Personality requirements :

A customer centric individual who understands customers’ needs and seeks to fulfill or exceed expectations

A team player and natural diplomate who interacts and unites team members, customers, all stakeholders

A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise

A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency

An innovative “there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)

Open-minded with a global mindset, curious to understand and learn new perspectives

Education Background :

University degree or equivalent experience

Certification within ITIL (Foundation), Microsoft and Cisco is a benefit

Fluency in Arabic and french, spoken and written is a must with advance level in English.

Extended experience of successfully delivering IT services

Last Day to apply : 05 July 2023

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It Support Specialist • Morocco, Morocco

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