Logistics Customer Experience Agent

Logistics Customer Experience Agent

In this role, you are responsible to develop and maintain strong interpersonal customer relationships to ensure that the best quality customer service is always provided to our BKS customers. You will gain industry knowledge, international experience, better communication skills and techniques relevant to customer experience. This will equip you with the competencies required for customer-facing roles, deepen your potential and career development as well as contribute to team's and organization’s success.We offer :

Exciting opportunity to work at the world’s largest integrated logistics company. Exciting opportunity in an international challenging business environment characterized by high pace and diversity. Exciting opportunity to contribute to the growth and success of Maersk, the biggest player in the global market. You will gain industry knowledge, international working experience, better communication skills and techniques relevant to customer experience. Great opportunity for an individual who thrives within a fast pace, performance driven environment. This is very dynamic position, operating in both a domestic and international environment.

Keyresponsibilities :

Acting as primary contact for our customers (over the counter and via phone) , you will actively build strong relationships with customers and gain an understanding for their business, service needs, drivers, and desires Be the primary point of contact and act as an advocate for the customers, internally within Maersk and affiliate company Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders

Whowearelookingfor :

Minimum Bachelor's degree in business administration, logistics or related Excellent written and verbal communication skills in English, French and Arabic Energetic, well-organized, self- initiated and good coordination skills Good analytical and problem-solving skills - ability to look beyond the obvious and identify creative solutions Be able to work under pressure and handle multi-tasks in a very dynamic environment

• You communicate effectively in person and over the phone and have great problem-solving skills