Guest Relations Agent

A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.

Four Seasons Casablanca is looking for a Guest Relation Agent who shares a passion for excellence and who infuses enthusiasm into everything he / she does.

Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Responsibilities :

• Welcoming guests in a friendly and professional way
• Addressing and escalating customer complaints
• Providing information about facilities, programs and other services
• Prepare welcome folders for our regular and VIP guest.
• Preparing the guest arrival : Getting in touch with the guest prior the arrival by Email or chat to prepare his stay and assisting him for all his request ( Exp : restaurant booking, transfer , tour guide....)
• Collect essentials to personalize the guest's stay : to be shared with the team and updated on Golden.
• Follow up with the drivers for the arrivals in order to prepare the rooms for a smooth check-in.
• Follow up all the glitches , place alerts to meet the guest upon departure
• Assisting the Front desk team for check in and check out
• Sending follow up Emails to guest with glitches after checkout
• Coordinating with room service (amenities ) and Housekeeping in order to prepare the rooms or the suites according to the ETA
• Attend the front office briefing and share all the important information concerning our in house and arrival guests.
• Make sure that all the guest preferences specially the VIP and suite buyer guest are respected.
• Preparing the welcome cards for our regular guest, GRT , HRG , Female traveler, guest celebrating special occasion (Honeymoon, birthday, Anniversary, graduation....).
• Suites inspection.
• Replying to all the Email during the shift.

Skills :

Education : school education or equivalent experience.

Experience : Experience in a luxury brands is a plus

Fluent in French, Arabic andEnglish

Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.