Collection Specialist

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 12 countries and more than 60 distributor markets within the region.

We have an exciting opportunity for an experienced Collection Specialist to be based in Morocco . The successful candidate will play a key role to execute KONE’s customer credit management activities. Reporting to the Collections Manager you will be responsible to implement KONE’s credit policies so that an acceptable level of risk is maintained, repayments are made on time, losses are kept to a minimum and arrears are economically collected.

We are looking for an Individual with a track record of being a go-getter with a creative mindset and strong commercial acumen skills.

Please note that 90% of your activities will be on the field.

Responsibilities :

• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.

Requirements :

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.