Collection Specialist

Collection Specialist page is loaded

Collection Specialist

locationsCasablanca time typeTemps plein posted onOffre publiée aujourd'hui job requisition idR0630164 Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 12 countries and more than 60 distributor markets within the region.

We have an exciting opportunity for an experienced Collection Specialist to be based in Morocco . The successful candidate will play a key role to execute KONE’s customer credit management activities. Reporting to the Collections Manager you will be responsible to implement KONE’s credit policies so that an acceptable level of risk is maintained, repayments are made on time, losses are kept to a minimum and arrears are economically collected.

We are looking for an Individual with a track record of being a go-getter with a creative mindset and strong commercial acumen skills.

Please note that 90% of your activities will be on the field.

Responsibilities :

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with dealers and sales.

Requirements :

Minimum 3 years high volume corporate field Collections experience is a must. Bachelor's degree of any Knowledge of Billing and Collections procedures Accounts Receivable knowledge / experience a plus Strong attention to detail, goal oriented Commitment to excellent customer service Excellent French written and verbal communication abilities and Basic English language. Ability to prioritize and manage multiple responsibilities. Moroccan experience is a must. Driving license is a must.

Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.

En savoir plus sur