IT OPERATIONS ANALYST

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity’s IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computer / data center. They monitor batch schedules and take actions as necessary in response to schedule problems or abnormal program terminations and manage tape backups, including physical tape handling; coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE’s IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations. Tasks and Responsibilities As An IT Operations Analyst, You Will Mainly

• Responsible for the day-to-day operation and maintenance of the Centre’s various infrastructure systems, provide first line technical support for end-user’s computer hardware and software, and printers and their network connectivity
• Provides technical support to regional office IT staff in diagnostics, troubleshooting and analyzing issues associated with information systems, connectivity, security, and backup or system hardware within the Regional Offices
• Provides technical support for the daily operations of the corporate information systems servers, network infrastructure, system appliances, housed applications and operating systems software to ensure system availability, reliability and performance.
• Monitoring systems for availability, capacity and performance
• Assist in Critical Incident and Change Management SLA’s with Service Provider,
• Participates in the IT Business Continuity and Disaster Recovery plan
• Lead projects based on IT initiatives. Ownership of key tasks / milestones to achieve a successful implementation / closure
• Take over and support the IT procurement and assets management activities while Ensuring that asset management and hardware inventory standards are adhered to.
• First IT contact with Business
• Collect and Analyze business requirements and customer needs
• Ensure IT compliance policy and IT procedure & WI are properly set.
• Work with vendor support contacts to resolve technical problems with computing equipment, mobile phones and application software
• Participates in disaster recovery planning and execution.
• Hold meetings to ensure the day to days activities and IT project alignment.

What Your Background Should Look Like

Competencies Values : Integrity, Accountability, Teamwork, Innovation