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Last updated: 21 days ago
Senior IT Analyst (AA)

Senior IT Analyst (AA)

Air ArabiaMorocco, Morocco
Provides front line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issue...Show moreLast updated: 30+ days ago
Ops Migration Cloud Morocco - Technopolis - Sofrecom Maroc

Ops Migration Cloud Morocco - Technopolis - Sofrecom Maroc

Orange Digital VenturesMorocco, Morocco
Technopolis Bâtiment B0 2ème étage 11 100 SALA AL JADIDA - Morocco.Préparer et exécuter les migrations entre les 2 clouds et comprendre les activités et les problèmes pour apporter le support néces...Show moreLast updated: 30+ days ago
Conseiller Commercial BtoB VN KIA Tanger H / F

Conseiller Commercial BtoB VN KIA Tanger H / F

GBHMaroc
Conseiller Commercial BtoB VN KIA Tanger (H / F).Rattaché au chef des ventes, vos missions principales consisteront à : . Promouvoir auprès des entreprises dans un secteur géographique défini la vente ...Show moreLast updated: 30+ days ago
Senior Data Engineer

Senior Data Engineer

iMedia24 GmbHMorocco, Morocco
We are Hiring a Senior Data engineer as part of imedia24 GmbH Crosse Functional International team and carry on the implementation of Innovative Solutions & Features for one of the Largest & highly...Show moreLast updated: 30+ days ago
Policy and Research Associate - UM6P-J-PAL Agriculture Lab for Africa (UJALA)

Policy and Research Associate - UM6P-J-PAL Agriculture Lab for Africa (UJALA)

J-PALMorocco
We are recruiting a Policy and Research Associate to be based at University Mohammed VI Polytechnic (UM6P) in Rabat, Morocco. The UM6P-J-PAL Agricultural Lab for Africa (UJALA) generates rigorous, p...Show moreLast updated: 30+ days ago
CONSEILLER CLIENTELE ENTREPRISE-(H / F)

CONSEILLER CLIENTELE ENTREPRISE-(H / F)

Société Générale MarocMorocco, Morocco
Sous le Management du Directeur du Centre d’affaires, le Conseiller Clientèle Entreprise est responsable de l’exploitation et du développement d’un portefeuille de clients et de prospects sur le ma...Show moreLast updated: 30+ days ago
Acheteur IT (CDD)

Acheteur IT (CDD)

Societe GeneraleMorocco, Morocco
Rattaché (e) à la direction des achats, vous déployez une démarche achats permettant de répondre aux besoins des BU, SU et filiales de la SGMA, sur une catégorie d'achats, et ce dans le respect des...Show moreLast updated: 30+ days ago
Group, Conference, and Events Manager

Group, Conference, and Events Manager

HiltonMorocco
A Group, Conference, and Events (GCE) Sales Manager manages the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirme...Show moreLast updated: 30+ days ago
Assurance Quality External Manifacturing

Assurance Quality External Manifacturing

SanofiMorocco, Morocco
Participation à la mise en œuvre la politique qualité de l’entreprise (pour le site interne et dans le cadre de la gestion des activités de sous-traitance) dans le respect de la réglementation loca...Show moreLast updated: 30+ days ago
ADMINISTRATEUR DATACENTER - WORKPLACE - DBA H / F

ADMINISTRATEUR DATACENTER - WORKPLACE - DBA H / F

TessiMorocco, Morocco
Intune, Azure AD, powershell), d.FW, WAF, reverse proxy, VPN…) , et d.Tous ces postes sont basés à Oujda, en présentiel, et nécessite une mobilité sur Oujda. Si vous aimez les challenges, venez rejo...Show moreLast updated: 30+ days ago
People Ops Coordinator (Remote Portugal - FR & EN fluent)

People Ops Coordinator (Remote Portugal - FR & EN fluent)

Paradox InstituteMorocco, Morocco
Deep inside you are looking for a new adventure with….Show moreLast updated: 30+ days ago
Account Development Executive

Account Development Executive

Project GrowthMorocco, Morocco
We are seeking a highly skilled and experienced.Account Development Executive,.B2B sales growth in the SEA / MENA region. You must possess deep B2B experience delivering concise and compelling pitches...Show moreLast updated: 30+ days ago
SEO Content Writer (Remote)

SEO Content Writer (Remote)

hostingerMorocco, Morocco
Hostinger is a tech company based in Lithuania that provides web-hosting services.With a team full of marketing professionals we are looking for an experienced SEO Content Writer to help the busine...Show moreLast updated: 30+ days ago
Technical Service Engineer - Southern Region

Technical Service Engineer - Southern Region

RocheMorocco, Morocco
Technical Service Engineer - Southern Region.Location Morocco, Morocco Category Customer Support Job Id 202306-114787.Dans le cadre du cycle client (Ventes, Déploiement et Suivi) et de la stratégie...Show moreLast updated: 30+ days ago
Molding Process Engineer

Molding Process Engineer

AptivMorocco, Morocco
Help shape the future of mobility.Imagine a world with zero vehicle accidents, zero vehicle emissions, and wireless vehicle connectivity all around us. Every day, we move closer to making that world...Show moreLast updated: 30+ days ago
Research Associate, Education Project, Morocco Employment Lab, Morocco - J-PAL MENA

Research Associate, Education Project, Morocco Employment Lab, Morocco - J-PAL MENA

Abdul Latif Jameel Poverty Action Lab (J-PAL)Morocco, Morocco
The Morocco Employment Lab (MEL) is looking to hire a Research Associate to coordinate its research efforts to foster a culture of evidence-based policymaking in Morocco, conducted by a team of int...Show moreLast updated: 30+ days ago
Advisory Desk

Advisory Desk

BNP ParibasMorocco, Morocco
Vous devez être le changement que vous voulez voir dans ce monde » Ghandi.Cette citation, à elle seule, pourrait résumer l’ambition du Groupe BMCI. Le monde change autour de nous et aujourd’hui, plu...Show moreLast updated: 30+ days ago
Directeur Supermarché (H / F)

Directeur Supermarché (H / F)

label vieTout le Maroc
Garantir l’intégrité des flux de marchandise du magasinS’assurer du bon fonctionnement et de la bonne tenue du magasinAssurer l’animation commerciale du magasin afin de satisfaire les clients et de...Show moreLast updated: 30+ days ago
Product Designer II

Product Designer II

Teladoc HealthArg, Morocco
Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every ...Show moreLast updated: 30+ days ago
Staff Auditor II

Staff Auditor II

KACE CompanyMorocco
Schedule : Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent....Show moreLast updated: 21 days ago
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Senior IT Analyst (AA)

Senior IT Analyst (AA)

Air ArabiaMorocco, Morocco
30+ days ago
Job description

Job Purpose

Provides front line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Responds to, documents, and resolves service issues in a timely manner according to SLAs. Diagnoses hardware software faults and solves technical and application problems ensuring productivity is in line with set measures and client’s adopted policies and procedures.

Key Result Responsibilities

Acts as the main contact point for operations service center, takes ownership of reported issues, responds to enquiries promptly, provides proper and accurate information and feedback ensuring problems are being recorded and tracked throughout the entire process.

Conducts root cause analysis to evaluate and resolve complex problem situations,

develops checklist for typical problems, whilst providing Level 1 support, routes unresolved issues in the right direction among the internal teams.

Researches, diagnoses, and troubleshoots systems, network problems and hardware and

software fauIts,identifies resolutions to technical problems and responds within agreed time limits to call outs.

Assists with the implementation of processes and service level agreements of incidents management and service request management.

Participates in the creation of support knowledge base by communicating IT support manuals, technical notes and articles.

Reviews and analyzes all technical issues incidents and produces reports on various intervals to highlight main causes for findings and thereby suggest,Iead the implementation of technology processes in ISA to assure those analyzed incidents are not repeated.

Assists technical experts in evaluating, testing, and implementing new technology such as systems and platforms.

Key Result Responsibilities - Continued

Utilizes different communication channels and tools to directly support or remotely guide end users in the different enquiries and problems raised, these channels include personal visits, telephone calls, e mails, web, chat etc.

Responsible for proper recording and closure of claims, generates timely reports of different nature to capture support services activities when required.

Installs, configures, monitors and maintains computer hardware operating systems, applications and networks, replaces parts and upgrades existing ones when and as needed.

Supports the roll out of new applications sets up new users accounts, profiles and passwords. Builds good working relationships with stakeholders, business users, suppliers, vendors and other technical teams to resolve any issues related to their provided services and products.

Assists in establishing and maintaining a complete and accurate record of all IT assets in ISA and for clients as needed.

Performs any other additional duties as directed by the line manager.

Qualifications (Academic, training, languages)

Bachelors Degree in computer engineering, Computer Science, Information Technology.

ITIL Certified

CCNP,CCIE,MCSE,RHEL Certification.

Fluent in French & English..

Work Experience

3 to 5 years in IT infrastructure support, service desk, 24x7 critical operations preferably in aviation experience with low cost airline is a plus.

Proven record in implementing and monitoring infrastructure projects.

Holistic IT knowledge in heterogeneous technology environments experience with different types of end to end technology stacks.

Working experience in Managing operations and technology platforms both internally and externally hosted.

Proven skills in analyzing data, identifying pitfalls and recommending solutions.

Possesses effective persuasive, negotiation, problem solving and decision making skills.

Employes technical expertise and interpersonal relations to execute new initiatives that support ISAs objectives.

Demonstrates the ability to contribute and successfully deliver against business strategy and set KPI

Aviation domain preferred.