Order Management Specialist - Graduate Program

It’s not just our products that break the mold. The way we fulfil orders to our customers does too.

The Global Production Planning organization (GPP) is accountable for order orchestration & effective management of order planning & order fulfilment processes. The focus is to manage production escalations but also manage proactively the backlog at regional level by anticipating & mitigating manufacturing issues & engaging with different teams.

Join us to do the best work of your career and make a profound social impact as an Order Management Specialist on our Global production planning organization in Casablanca.

What you’ll achieve :

You will be coordinating and optimizing order planning and fulfilment processes to deliver the best possible customer experience. A key part of the role is managing production escalations and maximizing shipment performance, particularly during peak periods such as end-of-quarter (EOQ) and internal delivery commitment (IDC) deadlines.

You will :

• Provide full support to designated Internal Sales Representative(s) and associated account portfolio
• Proactively manage manufacturing issues within the agreed timing and Management of overdue orders to ensure they are released into the production
• Act as a main point of contact between different Dell factories & internal stakeholders with a focus on internal & external customer satisfaction
• Cover the rollouts for big customers from Manufacturing side and be Responsible for order prioritizations
• Resolution of manufacturing issues, Initiate and drive process improvements in problematic areas

Essential requirements :