Executive Housekeeper

A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.

Four Seasons Casablanca is looking for an Executive Housekeeperwho shares a passion for excellence and who infuses enthusiasm into everything he / she does.

Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

BASIC PURPOSE :

Manages the staff and controls the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Direct the efforts of the Laundry / Valet Department.

ESSENTIAL FUNCTIONS :

1. Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.

2. Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.

3. Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day. Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.

4. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.

5. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

6. Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.

7. Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.

8. Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.

9. Assures effective operation of the Laundry / Valet Department. Assists the department when needed.

10. Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.

11. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

12. Works harmoniously and professionally with co-workers and supervisors.

The primary requirements for this position are :

• College degree preferably specializing in hotel management experience is strongly preferred
• Minimum of 3-4 years’ experience in Housekeeping Department Head position.
• Excellent communication skills in French and English and a strong, innovative mindset where there is no box!
• Strong community relations
• The ability to react and adjust to changing business environments and lead the team in ensuring efficient financial management of the business
• Ability to motivate and lead a large team