IT Specialist - Tier 2 - Direct Hire [Remote]

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• JOB TYPE : Direct Hire / FTE Position (no agencies / C2C - see notes below)
• LOCATION : Remote - Work from anywhere - PST / CIST | Full day overlap
• SALARY RANGE : $30,000 – $35,000 / yr
• ESTIMATED DURATION : 40h / week - Long term
• EXPERIENCE : 3-5 years
• BRAINTRUST JOB ID : 7780

THE OPPORTUNITY

Requirements

Key, Traits, Skills, and Behaviors

What You’ll Be Working On

About the Role

As a Tier 2, you will be responsible for Tier 2 escalations, Keeping Documentation (Kbase) for Assigned Pod clients up to date, Training new Tier 1 resources, and Assisting with the delivery of escalated service tickets and projects. Self-sufficient when taking proactive and reactive tickets. Only advanced or systematic processes are escalated to a manager or Tier 3. You will be a key technical resource to Interlaced’s support services with the guidance of escalated resources used for design and architecture.

Responsibilities

KPIs

75% of tickets (depending on tier)

About Interlaced

Interlaced is a cloud-focused IT services provider, providing outsourced IT services for innovative businesses across the globe. We specialize in designing, implementing, and supporting cutting edge technology infrastructure that helps our clients scale and achieve their missions.

How are we different from traditional IT companies?

Apply Now!

C2C Candidates : This role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC / corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.

Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status