Manager - Customer Success (Abu Dhabi)

JD Manager Customer Service

Location : Bangalore

Type of Role : Individual contributor

Role & Responsibilities

As a Customer Service Manager in Talent 500 i your primary responsibilities would be to provide exceptional customer service to the company's clients. This would involve :

• Responding to customer inquiries : You would be responsible for responding to customer inquiries, resolving issues, and providing information about Talent 500's products and services.
• 4 to 6 years of experience in customer success, account management, or related field
• Establish and maintain strong relationships with key stakeholders, including clients, sales teams, and other departments within the company.
• Managing customer complaints : You would need to manage customer complaints and work towards finding a satisfactory resolution to ensure customer satisfaction.
• Maintaining customer records : You would be responsible for maintaining accurate customer records, including contact information, service history, and other relevant data.
• Coordinating with other departments : You would need to collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience.
• Meeting performance metrics : You would need to meet performance metrics, such as response time and customer satisfaction scores, to ensure that the customer service team is meeting its goals.
• Continuously improving processes : You would need to provide feedback on customer issues and suggest improvements to processes and procedures to enhance the customer experience.
• Strong business acumen with the ability to understand and communicate client needs to the product development team.
• Experience working in a SaaS or technology company is preferred.

Requirements :