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Operations Manager (Night-Shift)
Arrow ElectronicsCasablanca, MoroccoIl y a plus de 30 jours
Description de posteCoordinates and supervises the daily activities of business or technical support or production team Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager Typically does not spend more than 20% of time performing the work supervised Accountable for the results of medium-sized routine support or production operations teams Solves problems based on practice and precedent Trains team members and provides input to employee performance evaluations
Job Description
Principal Accountabilities
- Organises team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
- Implements service and team strategy plans and goals in collaboration with other teams / customers.
- Coaching & training of team
- Review business performance metrics, provides governance and resolution support
- Implement and drive documentation and reporting of key metrics and results
Job Complexity
Experience / EducationTypically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience. Location : MA-Casablanca, Morocco (Boulevard Al Quods) Time Type : Full time Job Category : Business Support
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Manager • Casablanca, Morocco
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