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APM TerminalsMorocco, MoroccoAPM Terminals is part of the AP Moller Maersk group, an integrated transport and logistics company and a global leader in container shipping and ports. The Maersk group employs over 100,000 employees in 130 countries.
At APM Terminals, we are a team of over 20,000 employees spread across more than 60 countries united by a passion to provide our expertise in port operations and container management services. By providing the expertise and port infrastructure essential for world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community. Working with a team of talented professionals you will get a chance to experience various cultures and make friends all over the world.
Business Environment
This role is key within the Technology Operations Service Operating Model and will work in line with the Global processes that are established within Maersk. Service Design and Introduction is one of several ITIL processes introduced as part of the operational process transformation programme of work.
The Service Design and Introduction Lead will have the accountability to ensure :
- Ensuring key aspects of Service Design and Introduction are completed and signed off through the lifecycle of new and changed services within the operating tower.
- Work closely with Global IT Services and external supplier and delivery organisations.
- Coaching on best practice in Service Design and Introduction
- Mentoring and championing the Service Design and Introduction processes and procedures
- Supporting the Service Design and Introduction Principal to update and refine the Service Design and Introduction documentation
Role Description
Responsibilities
The role shall deliver and maintain :
Experience & Knowledge
Skills / Behaviours
At Maersk, we are an equal opportunity employer who values #diversity .We’re building a culture where everyone can feel at home. We don't just work across continents, we work across different genders, generations, cultures, sexual orientations, religions, disabilities and perspectives. Together, wesucceed as one global team.