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Offres d'emploi - Morocco

Dernière mise à jour : il y a 4 jours
Service Design and Introduction Engineer

Service Design and Introduction Engineer

APM TerminalsMorocco, Morocco
APM Terminals is part of the AP Moller Maersk group, an integrated transport and logistics company and a global leader in container shipping and ports. The Maersk group employs over 100,000 employee...Voir plusDernière mise à jour : il y a plus de 30 jours
Sales Engineer - Agriculture Technology / Agritech

Sales Engineer - Agriculture Technology / Agritech

Expert Executive Recruiters (EER Global)Morocco, Morocco
Join Our Client as a Sales Engineer - Revolutionizing Agriculture with Cutting-Edge Technology.Our Client is a leading provider of high-resolution, real-time, and forecasted insights and irrigation...Voir plusDernière mise à jour : il y a plus de 30 jours
Charg de Clientle dAgence Taounate

Charg de Clientle dAgence Taounate

DekraFs, Morocco
Descripción Nous recrutons pour le compte de notre client Chargés de Clientèle d'Agence.Profil recherché pour le poste : Chargé de Clientèle d'Agence - Taounate BAC+3 et 1 an d'expérience dans une ...Voir plusDernière mise à jour : il y a 6 jours
Manager en Transaction Services

Manager en Transaction Services

pwcMorocco, Morocco
Degrees / Field of Study required : Degrees / Field of Study preferred : .If blank, desired languages not specified).Available for Work Visa Sponsorship?. Government Clearance Required?.Voir plusDernière mise à jour : il y a plus de 30 jours
Roll-out Manager

Roll-out Manager

Airbus S.A.SMorocco, Morocco
A vacancy for a Roll-out manager has arisen within Airbus Defence & Space, Secure Land Communication (SLC).The Roll Out manager is part of the project core team and is responsible to successfully d...Voir plusDernière mise à jour : il y a plus de 30 jours
ICT medewerker fulltime

ICT medewerker fulltime

MediaMarkt NederlandMorocco, Morocco
Je zet je elke dag in om de wens van de klant te overtreffen.Te streven naar maximale klanttevredenheid;.Interessante en uitdagende software issues op te lossen. .Reparaties uit te voeren aan mobile...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Business Development Manager

Business Development Manager

HugoMorocco, Morocco
As Business Development Manager (BDM) at Hugo, you play a vital role in driving the growth and success of our organization. You can expect to get involved in strategic planning, sales management, an...Voir plusDernière mise à jour : il y a 16 jours
Strategy, Intern

Strategy, Intern

Africa50Marruecos
Africa50 is a pan-African infrastructure investor asset manager that contributes to Africa's growth by developing and investing in bankable projects, catalyzing public sector capital, and mobilizin...Voir plusDernière mise à jour : il y a 19 jours
Leader Ingénierie Système clim et refroidissement H / F

Leader Ingénierie Système clim et refroidissement H / F

Segula TechnologiesMorocco, Morocco
Le LIS est responsable du système sur toute la remontée du cycle V.Vérification, intégration et validation du système Construction des plans de validation, définition des moyens d’essai Réalisation...Voir plusDernière mise à jour : il y a plus de 30 jours
2d Animator (Spine)

2d Animator (Spine)

SnaphuntMorocco
Opportunity to shape a project from early-stage development and grow with the team.Work alongside & learn from best in class talent. Create and develop animated graphics for online slot games : chara...Voir plusDernière mise à jour : il y a 23 jours
Project finance consultant

Project finance consultant

Client Of Matcha TalentDammam, Morocco
Required to join an expanding Pest Control Company in Saudi Arabia.Building on a solid network of customers the successful candidate will be tasked selling Pest. Chief Accountant - FM / Pest Control...Voir plusDernière mise à jour : il y a plus de 30 jours
Teacher

Teacher

Association Montessori InternationaleMorocco
Planète Montessori International School in Marrakech is seeking an experienced and passionate Upper Elementary guide to join our growing team for the 2025–2026 school year.Our British recognized sc...Voir plusDernière mise à jour : il y a 19 jours
Presales Engineer Europe and Africa – Mobile Telecom Solutions Morocco

Presales Engineer Europe and Africa – Mobile Telecom Solutions Morocco

Chronos ConsultingMorocco
Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet.As...Voir plusDernière mise à jour : il y a plus de 30 jours
Responsable dveloppement des Ressources Humaines HF

Responsable dveloppement des Ressources Humaines HF

SuezMorocco
Descripción Type de contrat CDI QUI SOMMES-NOUS SUEZ Recyclage & Valorisation des déchets propose des solutions de gestion et de valorisation matière, énergétique et biologique de tous types de déc...Voir plusDernière mise à jour : il y a 4 jours
Senior Android Developer, Gigster Network

Senior Android Developer, Gigster Network

GigsterMorocco, Morocco
Do you want to work on cutting-edge projects with the world’s best developers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future...Voir plusDernière mise à jour : il y a plus de 30 jours
(Aankomend) Lead Constructeur

(Aankomend) Lead Constructeur

Bilfinger TebodinMorocco, Morocco
Een rijke geschiedenis in toekomst creëren.Onze industriële klanten staan voor de uitdaging om te verduurzamen door het zoeken naar alternatieven energiebronnen, het sluiten van de grondstoffencycl...Voir plusDernière mise à jour : il y a plus de 30 jours
Accompagnement en trading forex

Accompagnement en trading forex

AutreMorocco, Morocco
Voir plusDernière mise à jour : il y a plus de 30 jours
Channel Execution Senior Manager

Channel Execution Senior Manager

The Coca-Cola CompanyMorocco, Morocco
There's a sense of pride that comes from building brands people love andbeing able to make a global impact for the world’s most recognized brands. AtTheCoca-Cola Company, we’relooking foraChannel Co...Voir plusDernière mise à jour : il y a plus de 30 jours
Leader Sport Manager "Responsable Rayon" (H / F)

Leader Sport Manager "Responsable Rayon" (H / F)

DecathlonMorocco, Morocco
Analytics Usage , Personalised ads and content, ad and content measurement, audience insights and product development , Store and / or access information on a device. Leader Sport Manager "Responsable...Voir plusDernière mise à jour : il y a plus de 30 jours
Laundry Manager

Laundry Manager

Radisson Hotel GroupMorocco, Morocco
Do you like keeping up appearances? Are you passionate about having pillows plumped to perfection, mirrors gleaming and team sparkling? Then why not come and join us at the Radisson Hotel Group to ...Voir plusDernière mise à jour : il y a plus de 30 jours
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Service Design and Introduction Engineer

Service Design and Introduction Engineer

APM TerminalsMorocco, Morocco
Il y a plus de 30 jours
Description de poste

APM Terminals is part of the AP Moller Maersk group, an integrated transport and logistics company and a global leader in container shipping and ports. The Maersk group employs over 100,000 employees in 130 countries.

At APM Terminals, we are a team of over 20,000 employees spread across more than 60 countries united by a passion to provide our expertise in port operations and container management services. By providing the expertise and port infrastructure essential for world trade, we actively support the advancement of the societies around us, enabling local economies to unlock their potential and build an even stronger global community. Working with a team of talented professionals you will get a chance to experience various cultures and make friends all over the world.

Business Environment

This role is key within the Technology Operations Service Operating Model and will work in line with the Global processes that are established within Maersk. Service Design and Introduction is one of several ITIL processes introduced as part of the operational process transformation programme of work.

The Service Design and Introduction Lead will have the accountability to ensure :

  • Ensuring key aspects of Service Design and Introduction are completed and signed off through the lifecycle of new and changed services within the operating tower.
  • Work closely with Global IT Services and external supplier and delivery organisations.
  • Coaching on best practice in Service Design and Introduction
  • Mentoring and championing the Service Design and Introduction processes and procedures
  • Supporting the Service Design and Introduction Principal to update and refine the Service Design and Introduction documentation

Role Description

  • This position will sit within the Tech Ops delivery function and will be aligned to a tower and will be accountable for Service Design and Introduction
  • Working co-operatively and supporting the Service Design and Introduction Principal within the Demand Management Portfolio on new and changed service specific to the tower.
  • Supporting to drive improvements in the design, transition and early life support of new and changed services.
  • Directly aligned to the tower and the external service organisations responsible for delivering the services to underpin the business functions.
  • As champion of the Service Design and Introduction process the role holder will be responsible for providing a consistent response and the completion of deliverables through the process, to incorporate formal risk management adoption with the assigned tower.
  • Supporting the post implementation reviews to drive process improvements and address issues
  • Responsibilities

  • Enable the effective operationalization of the Global IT Service Design and Introduction process.
  • Supporting the Demand Management of new and changed services within the tower business, to support the delivery timescales for implementation.
  • Ensuring the resources are correctly allocated to support the demand pipeline ensuring that all new and changed services follow integrate into the Service Design and Introduction Framework.
  • To manage the Service Design and Introduction process within the tower delivering key actions such as : Designing and documenting both the high-level and low-level Service Design DocumentsReadiness requirements - both Service Acceptance Criteria & business acceptance criteria are identified and met.Seamless integration into live services Entry and exit criteria is defined and signed off through each gating stageDocumented support models and SLA / OLA for new and changed services.
  • Requirements are delivered to identified stakeholders.
  • Ensuring that Service Line resources are appropriately identified and trained.
  • Ensuring that the business interests are maximised.
  • Produce status reports covering new and changed services in flight with risk and issue data where appropriate.
  • Support the review the efficiency and effectiveness of deployed services once live to for improvements to the process
  • The role shall deliver and maintain :

  • Ensuring the services within the tower are conforming to the operating practices.
  • Status reports with risk and issue logs.
  • Lists of key business, IT and Supplier contacts.
  • Oversight of all new and changed services within the tower to drive SLA attainment and identify issues.
  • Drive the post implementation reviews and output actions for services within the tower.
  • Experience & Knowledge

  • Managing virtual teams and working cross functionally.
  • Managing and working with service provider relationships.
  • Service Desk or Support Group experience.
  • Demonstrate problem solving capability.
  • Sound understanding of corporate IT infrastructure from a management perspective.
  • Demonstrate the ability to take decisions where required, avoiding escalation where possible.
  • Qualified in one of the following practices ITIL v2 / v3 / v4 to manager / expert / master level or qualified to a practitioner level.
  • Demonstrable evidence to support SD&I documentation; both HL and LL.
  • Previous SD&I experience is essential – minimum three years. Evidence will be requested.
  • Experience of working with 24
  • 7 shift teams and matrix reporting
  • Skills / Behaviours

  • Tenacity and diplomacy skills – will need to be able to overcome setbacks and barriers to resolution.
  • Strong customer focus and empathy to business impact of incidents
  • High degree of systemic thinking (cause and effect) and demonstrated process improvement capability.
  • Sufficient technical ability to be able to ask the right questions of service providers both internal and external.
  • Ability to communicate with people at all levels of the organisation globally.
  • Ability to assess Service Design and Introduction within a global context.
  • Demonstrated negotiation and conflict resolution skills.
  • Willing to work unsociable hours as necessary
  • At Maersk, we are an equal opportunity employer who values #diversity .We’re building a culture where everyone can feel at home. We don't just work across continents, we work across different genders, generations, cultures, sexual orientations, religions, disabilities and perspectives. Together, wesucceed as one global team.