Officer - Operations - P5

Job Description

• Document scrutiny and collection of applications for visa processing.
• Handle customer / applicant queries personally or via email, telephone.
• Handle cash and bank related transactions if assigned and ensure 100% accuracy.
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
• Ensure all administration and logistics of passport delivery to consulate / applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants / customers.
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre.
• Ensure that the entire process is completed within the mandated Turn Around Time.
• Assist Deputy Manager / Operations Manager in execution of WB Project.
• Ensure judicious use of natural resources.
• Adhere to the environment health and safety policy / objectives and guidelines of the organization.