Inside Sales Representative – French & English Speaker

Inside Sales Representative – French & English Speaker

Millions of people contact Dell Technologies every year for help, advice, and support when they can’t find the answer, they are looking for on Dell.com. These engagements are an opportunity for us to position Dell Technologies in an Extraordinary way. They have a long-lasting impact on how our customers think about Dell, what they tell their friends / colleagues, and whether they decide to choose Dell now, and in the future.

The CCOE team is often responsible for many people’s first human interaction with Dell Technologies. We set the tone for a lifetime relationship. The people we engage with become the change-makers of tomorrow. Their businesses, enabled by our technology, shape the future of our lives. If we get it wrong, our competitors are waiting.

As a Customer Center of Excellence Agent, we will expect you to deliver ‘Extraordinary Experiences ’ to our customers.

Join us as an Inside Sales Representative on our Inside Sales  team in Casablanca to do the best work of your career and make a profound social impact.

What you’ll achieve

As an Inside Sales Representative, you will be responsible for building business with existing customers, you will also develop relationships with new clients.

You will :

Engage with our Customers when they choose to contact us via Phone, Chat, or Social media platforms (e.g. WhatsApp)

Satisfy each customer’s needs using our proven approach

Customer needs will vary. CCOE Agents are expected to deliver extraordinary experiences

CCOE Agents are expected to be the embodiment of Dell Technologies’ Culture code

Achieve and exceed the targets and KPIs defined by the CCOE organization

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role :

Essential Requirements

Fluent communication skills in French and English written and spoken

Good understanding of computer technology

Research skills, curiosity about business components, and good problem-solving skills

Knowledge of applicable technology, products, and services & ability to identify how these products and services align with customer / partner needs

Capacity to be a results-oriented teammate