Client Service Risk Administrator

QUALIFICATIONS

• Undergraduate degree
• Interest and / or experience in risk and professional standards issues
• Proficiency in basic business software (e.g., Outlook, Excel, Word, PowerPoint)
• Excellent customer service orientation and ability to collaborate across relevant stakeholders in a proactive fashion; flexible and service-oriented attitude
• Ability to effectively prioritize tasks, flag issues and escalate appropriately
• Strong written and verbal communication; actively communicates with others in a clear and collaborative manner
• Strong analytical and organizational skills
• Ability to work with limited guidance and is able to navigate ambiguity

WHO YOU'LL WORK WITH

You will be part of the firm’s Client Service Risk (CSR) function whose mission is to enable client impact and innovation in a way which manages risks to our clients, people, and the firm. CSR is a globally integrated team with colleagues from diverse professional backgrounds including communications, consulting, government, and law. You will be based in one of our Africa offices comprises 6 locations across the continent (Johannesburg, Lagos, Casablanca, Nairobi, Addis Ababa and Luanda) and about 500 collaborators.

Our function advises firm leadership on risks across the lifecycle of our client engagements, including client selection, management of work scope, and changes in operational circumstances. You can learn more about the firm’s risk framework and policies at this link.

WHAT YOU'LL DO

You will work as part of the Client Service Risk team, which advises McKinsey’s Partners, the Primary Risk Accountable Cell Leader for Africa (PRACL – is a Partner who exercises primary risk accountability for the region that they lead) and the Client Service Risk Committee (CSRC – is a global committee of respected Senior Partners supported by firm functions professionals that advises on the most complex risks) on how the firm can best serve its clients throughout EEMA and or one or more of its regions eg. Africa, Middle East, Central Asia, while managing the risks involved.

In this role, you will work on case intake and triage for the team, as well as help ensure our records and data is of excellent quality and be responsible for producing monthly reports. You will provide CSR and other firm functions colleagues with advice and support on how to best leverage key tools (including the case management system). You will also provide support with the convening and administration for key decision-making processes including record management.

In addition, you will have the opportunity to support the implementation of improvements to our operating model, to support knowledge-management, reporting and risk awareness efforts. Over time, you will have the opportunity to contribute to special projects and other risk initiatives and may play a role in ensuring that students that are onboarded through the Learnship programme in the South-Africa office are upskilled on Risk Administration processes. In this role, you will have the opportunity to gain new skills and build on the strengths you bring to the firm.