Key Account Mgr

Job Overview

Provides the key client relationship to a major client or clients through relationships with executives and leaders in the client organization in a part of a large or mid-sized market or part of a large region. Grows revenue by leveraging the full IQVIA offerings and identifying new business opportunities.

Essential Functions

• Understands the key priorities of the client to achieve or exceed the assigned revenue and growth goals in assigned account(s) or sales territory.
• Based on long term relationship with client, acts as advisor on marketing, market research, sales management, industry issues, trends and IQVIA product, consulting and service capabilities.
• Anticipates clients’ needs and, in collaboration with IQVIA marketing, sales specialists, consulting and client service, develops and presents proposed solutions to client's complex business issues.
• Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within assigned account(s).
• Typically interfaces with marketing, market research, sales management and / or IT at the executive level in existing and prospective client(s).
• Represents the company to the client and the client to the company in all sales related activities.
• Monitors client satisfaction with contracted deliverables and works with sales management team and Client Service’s management to achieve and maintain a high level of customer satisfaction.
• Effectively manages renewals and subscriptions.
• As required, may participate in contract renewal efforts on large contracts.
• Mentors less experienced members of sales team on selling, account management and negotiations skills.
• Proactively works with global and regional account management in the pursuit of multi-country opportunities.
• Takes a proactive role in contract strategy.

Qualifications