Dental Sales Representative

This is a remote position.

JOB TITLE

Sales - Dental

SALARY

800 USD - 1200 USD

COMMISSION

During your probation period, you’ll earn a 5% commission on all revenue you generate over your base salary, with no cap on earnings.

After completing probation, if you hit your tier target, you’ll receive a bonus of $500–$1,000 on top of your commissions

BENEFITS

100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity / paternity

HIRING STATUS

Contractor (Full Time)

PROBATION

2 months (60 days)

LOCATION / BASE

Work from home ( LATAM / APAC / EU)

About Us :

Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics / hospitals & +10,000 doctors / dentists in 29 different countries.

We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

About the role :

Medical Departures’ Sales agents are responsible for helping patients book their dental appointments at our global clinics via  . Work duties to be carried out remotely in the coordinator's home or work space. Sales agents (Patient coordinators) are available via phone, WhatsApp, live chat, social media and email to assist Dental Departure patients with every aspect of planning and coordinating their global dental care.

RESPONSIBILITIES :

Convert phone calls, chats, emails, and other communication channels from leads into dental & medical bookings at dental / medical clinics.

Source new sales opportunities through inbound lead follow-up and coverage on all front lines (phone / chat / live chat / social media)

Provide customer centric approach by helping the patient with their enquiries and needs, offer promotions that can help patients save money on their medical or dental treatment

Follow SLAs established

100% front-line availability / coverage on phones, chat, email, WhatsApp for mornings, day, night, weekends assigned per the Sales roster

Meet the sales targets as assigned by Management

Material call / WhatsApp follow up with each patient (pre|post-VIP) with a +95% compliance rate to assure appointment attendance and sales targets

Daily tracking and monitoring of Sales funnel, conversions, and projections

Respond swiftly and courteously to customer inquiries or complaints

Upsale patients by recommending higher-value dental or medical treatments

Capture prospect & patient information, including email addresses, phone numbers, desired healthcare destination & medical / dental procedures in Zoho CRM tool with a +95% accuracy for tags / notes / follow-up tasks

• Coordinate with other departments (Sales managers, Marketing department, Content Department, Supply department);

Record details of inquiries, comments, and complaints.

Log and track all leads through our CRM (Zoho).

Respond to all leads  (email, phone, LiveChat, Whatsapp, Facebook Messenger, Twitter, TikTok etc.) within the agreed SLA.

Build a strong sales pipeline by following up on cold leads and referrals for future bookings.

Work within the agreed schedule. (Available to work on weekends)

Attend training and coaching sessions as required.

ADDITIONAL DUTIES AS REQUIRED

Weekend availability, according to shift schedule (5 days on, 2 days off)

50 hours++ per week (10 hours per day included lunch)

Early / late availability, according to shift schedule

Requirements

JOB REQUIREMENTS :

More than 5 years of Sales experience, preferably in the Medical Tourism Industry

3+ years of cold calling experience (Outbound call is a must)

Fluent in English (verbal and written)

Ability to handle high volume of email, phone, chat, social media traffic simultaneously (leads & prospects)

Experience meeting or beating sales targets

Proven experience being in the ‘top tier’ of sales performance at your previous employers

Fluent in Spanish / German / French / Arabic (verbal and written)

Extensive technical experience with : MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk, Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad, CallTrackingMetrics, Tollfreeforwarding) , chat (LiveChat, Olark,

Familiarity & knowledge of dental or medical  procedures

Excellent listening and writing skills

40+ WPM typing ability

Travel savvy -  international travel experience

Experience tracking and maintaining a sales funnel through CRM (Zoho) and other tools.

Ability to work responsibly and productively from a remote home-office environment with good time management.

Weekend availability, according to shift schedule (5 days on, 2 days off)

Early / late availability, according to shift schedule

EQUIPMENT REQUIREMENT :

High speed internet & mobile connections

Reliable computer & mobile device with audio and video capabilities

About Medical Departures Inc. :

Contact :

Human Resources

Benefits

BENEFITS

100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity / paternity