Front Desk Agent

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.

A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 185 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.

Four Seasons Casablanca is looking for Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything he / she does.

Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests.

About the role :

The Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience.

What you will do :

Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Agents will also check out guest, prepare and explain the bill.

Respond to a wide variety of guest requests by accurately assessing the guest needs and requests. Adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ standards.

Check-in guest in an efficient and friendly manner, using the guest’s name whenever possible. Assure that guest is assigned to the proper room type and the correct rate is charged. Arrange for luggage to be delivered to guest room and issue correct keys to the guest.

Check-out guest at end of stay. Ascertain guest satisfaction, collects keys, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction.

Maintain a balanced bank assigned by the hotel. Make change, cash checks and exchange foreign currency. Reconcile all transactions at the close of each shift.

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person, electronic mail, chat and / or by phone.

Utilize a variety of computer systems to check guests in and out, communicate with other services, runs daily reports...

Accept reservations, changes and cancellations in the absence of Reservations Department Staff.

Ability to answer guest calls and direct the guest appropriately in the absence of a Communication Operator.

Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.

Cover the night Shift

Other duties as assigned

What you bring :

Previous luxury hotel front desk experience preferred.

Must have excellent customer service and guest contact skills.

Candidates must have a degree in hospitality, or similar.

Above average communication skills - both written and oral - are required in English, French, and Arabic.Additional language preferred.

You must possess the ability to cope with stress and to work in a high volume operation.

You must also be able to multi-task and complete tasks by established deadlines.

You must be able to work a flexible schedule (Must be able to work overnight shifts, holidays, andweekends).

What we offer :

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.

Learn more about what is like to work at Four Seasons – Visit us :