Talent.com
This job offer is not available in your country.
Product Support Engineer (M / F) - Ben Guerir / Marrakech, Morocco

Product Support Engineer (M / F) - Ben Guerir / Marrakech, Morocco

Michael PageMorocco
30+ days ago
Job description

As a Product Support Engineer , your responsibilities will be :

  • Provide technical support to field service teams and customers, ensuring compliance with safety standards and best maintenance practices.
  • Represent the company professionally on-site, maintaining strong relationships with clients and service teams.
  • Guide and train on-site service personnel through practical, hands-on support and knowledge transfer.
  • Perform and supervise mechanical and electrical maintenance, repairs, troubleshooting, and equipment performance testing.
  • Recommend preventive and predictive maintenance strategies to enhance equipment reliability and longevity.
  • Share updates on technical improvements, advise on spare parts, tooling, and optimal equipment usage.
  • Coordinate major operations such as machine assembly, commissioning, and major component replacements.
  • Prepare and submit detailed reports on activities, inspections, failures, and improvement suggestions.

The Successful Applicant

To excel in this role, you :

  • Have strong technical expertise in the maintenance and repair of heavy equipment.
  • Apply a structured, methodical approach to troubleshoot and resolve issues.
  • Communicate clearly and effectively, both verbally and in writing, with teams and customers.
  • Demonstrate leadership and are capable of guiding and supporting on-site teams.
  • Are proficient in MS Office tools (Word, Excel, Outlook).
  • Are cost-conscious and ensure activities remain within budget.
  • Are fluent in English, Arabic and French; proficiency in Spanish is a plus.
  • Adapt easily to multicultural environments and perform well under pressure.

    • What's on Offer

    Depending on the profile.

    Create a job alert for this search

    Support • Morocco