AMAN
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of :
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
LOCATION
This position is located at our property Amanjena in Morocco.
Position Overview
We are looking for a passionate and dedicated professional to join our peaceful paradise at Amanjena. Leading a team of 3, this is a strategic role responsible for all matters relating to employee relation, training & development, recruitment, engagement & retention and compliance to labour law, and HR administration. The position supports the General Manager and Department Heads in all decision relating to people matters for the luxury hotel property. The role helps to drive organisational performance on the objectives of :
- Quality through effective recruitment, development, and engagement of capable and motivated team members
- Performance through robust performance management, reward and recognition
- Compliance through compliant and efficient HR Operations, policies & procedures
Responsibilities
Prepare the hotel HR budget and business planManage all vacancies and recruitment function, in line with budget requirements, reviewing where necessary in line with operational needsManage all activities for sourcing & recruitment, including liaising with management team for needs assessment, advertising, conducting interviews etc.Represent the HR Department at the daily department head briefingCoordinate all matters of employee work permits and visasEnsure that all Human Resources administration procedures are carried out in accordance with labor lawEnsure that all timekeeping records / personnel changes are completed, accurate and submitted to payroll on timeCoordinate and / or conduct departmental training in conjunction with departmental managersCoordinate, control and inspect the heart of the house to ensure it is of the highest possible standard of cleanliness and order (staff accommodation, changing rooms, canteen area)Coordinate staff transportationCoordinate employee wellness, safety and security programsConduct needs analysis, develop, implement, and monitor training programs and materialsSupport department managers in their efforts through proper staffing and training of employeesEncourage a good standard of employee conduct and behavior and coordinate disciplinary procedure as and when necessaryCheck staff groomingEnsure appraisals are carried out within Company policy and review all appraisals for follow up on development needs, if requiredEnsure communication of key messages to all employeesPlan, coordinate and execute employee activities and team building events, including periodic staff dialogue session, annual staff party, farewell party, community services etc.Coordinate employee recognition programs E.g. : Employee of the Month, and other staff incentives as instructed by General ManagerPromote employee communication activities and channels, to encourage and enable feedback from employeesMaintain a positive relationship with staff delegates and ensure any grievances are monitored, recorded and resolvedFollow up legal cases with lawyerOversee the day-to-day HR operations and the workflow of the departmentDevelop and maintain confidential departmental employees and associated files, documents, pay scale details and / or other important databasesCoordinate and control the monthly HR reportsSupport Head Office HR initiativesAttend the HR monthly call with Head OfficeFacilitate the obtaining of administrative authorisationsParticipate in the rotational Manager-on-Duty programPerform other duties as requested by General ManagerQualifications
Self-starter who loves People, and ServiceMinimum of 3 years’ experience as Human Resources Manager or similar role in a luxury service environmentPositive, engaging and passionateExceptional people skills, compassionate hostVery service oriented, seeking to constantly exceed guest expectationsVery high attention to detailOrganized, manage time wisely and work independently, ability to work under pressureExcellent communication skills, both written and verbalSensitive to cultural nuancesHands-on experience with HRIS and payroll softwareGood knowledge of labor legislationProfessional appearance and mannerismBenefits
Excellent growth and progression opportunity as a HR professionalInternational exposure and opportunities to work abroad as taskforceOpportunity to work with top talents in hospitality industrySpacious and bright work environment, located on our luxury propertyComplimentary room nights at one of the AMAN properties