Qualifications In addition we are also for candidates with the following qualificationsThe candidate we are looking for must be fluent in English and French as he / she will be required to handle meetings with top management based in North America.
Minimum of 2 years as team manager, in a call center environment.
A degree in the following fields : Commerce, Marketing, Communication...etc.
Charisma, integrity, a spirit of challenge, leadership, communication and management skills are all necessary qualities that can guarantee a successful career.
Main responsibilities
Role As a
Team Manager
you role will be central and will involve the followingFoundever Rabat is looking for an experienced
Bilingual (FR / ENG) Team Manager
for a project involving a reputable enterprise.
Ensure that calls are handled professionally.
Provide direction and guidance to guarantee the consistent achievement of key performance metrics.
Achieve, measure, report, and communicate metric goal attainment for assigned team.
Ensure accurate and timely communication of client and campaign issues to Manager Site Operations.
Consistently achieve goals for the number of call monitoring per week and scores for an assigned team of customer service agents.
Coach, mentor and develop agent team for skills expansion and promotional opportunities.
Perform other devolved missions.
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Manager • Rabat, Morocco
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