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Senior UX Research Specialist

Arrow ECS Support Center Morocco, S.A.R.L.A.UMorocco,Casablanca,MA

7 days ago

Job description

Description

We’re looking for a strategic and hands-on Senior UX Research Specialist to drive user and market research across our global digital experience ecosystem. This role plays a critical part in ensuring that our digital products deliver differentiated value by deeply understanding user needs and market dynamics.

The Senior UX Research Specialist will sit within the Digital Experience team and work across cross-functional partners including Product, UX, Marketing, and Customer Experience. From a Customer Experience (CX) standpoint, you’ll ensure we’re listening across all customer channels. From a User Experience (UX) perspective, you’ll lead research for our digital products—driving insights that inform design decisions, surface unmet needs, and guide product innovation.

Senior UX Research Specialist

What will you be doing at Arrow?

Key Responsibilities

Lead Research Strategy & Execution Design and lead mixed-method research studies (usability tests, interviews, surveys, ethnography, etc.) across the product lifecycle.Develop a research roadmap that aligns with product and business priorities.Conduct competitive and market landscape analysis to contextualize user behaviors and identify product opportunities.
Synthesize & Activate Insights Translate research findings into clear, actionable insights that inform product design and CX strategies.Deliver compelling research reports, journey maps, personas, and presentations that drive alignment and decision-making.Collaborate with product teams to embed insights into sprint planning and prioritization efforts.
Stakeholder Collaboration & Influence Partner closely with UX designers, product managers / owners, CX strategists, and marketing leads to shape experiences that meet both user needs and business goals.Advocate for the voice of the customer and user across all digital initiatives.
Standards & Enablement Establish best practices, frameworks, and tools for scalable and repeatable research methods.Mentor team members and cross-functional stakeholders on research methodologies and insight-driven design thinking.

What we are looking for :

At least 7 years of experience in UX, product, or market research, preferably in a global B2B or digital-first organization.

Proven experience leading user-centered research in digital environments, across discovery, validation, and post-launch optimization.

Strong command of qualitative and quantitative research methods and when to apply them.

Ability to synthesize complex information into clear insights and influence stakeholders at all levels.

Experience in multi-channel or omni-channel CX environments is a plus.

Excellent communication and storytelling skills.

Tools proficiency : Qualtrics, UserTesting, Optimal Workshop, Figma, or similar platforms.

Business fluency in English at least on C1 level.

What is in it for you?

Full Permanent contract

Social advantage : CNSS, CIMR, Health insurance

Very good working atmosphere in a team of passionate collaborators

Work culture where you can make an impact

Working within an international organization, recognized worldwide in its sector.

Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Do you see yourself as our future colleague? If yes – send us your application.

LI-KA1

Location :

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type : Full time

Job Category : Business Support

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Specialist • Morocco,Casablanca,MA