Customer Service Advisor - English

Job description

As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)

As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.

Among your attributes :

• Responding to a wide variety of customer cases via phone and email
• Listening carefully to customer requests and demonstrating understanding
• Opting for the best route (appeal process) to handle the customer case
• Remain professional and calm in all situations
• Record and document customer cases in the appropriate tool
• Demonstrate an attitude that reflects the best possible image of the company

Required profile

Benefits and others

In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers :

Like all the positions in our company, this position is open to people with reduced mobility

Time range

7 : 00 – 20 : 00

Net salary + bonus + (interesting incentive)