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French / English Speaking Quality Control Specialist
bluteqMarrakech, Morocco30+ days ago
Job descriptionMonitor the quality and performance of sales representatives and their communications channels. Perform quality checks and audits of calls to ensure adherence to policies and procedures and high level of customer service. Identify and monitor trends and quality risks. Structure reports to reflect the quality of performance and ensure procedural standards have been properly and accurately adhered to. Fluent language skills in French and English , both written and verbal (B2 and above). Excellent listening skills and the ability to pay close attention to detail. Good knowledge of Excel / Google sheets. Being able to work well in a team is a must. Time management and ability to multitask. Previous experience in Quality Assurance is an advantage but not required.
Our company is an outsourcing company specializing in Quality Assurance services.
- For more than three years now we have been steadily growing and expanding our professional scope in multiple languages such as : -
- German, Italian, Spanish, Russian, Portuguese, Arabic and French.
- Here you will obtain a variety of skills and have the opportunity to grow.
- The team is mostly comprised of young professionals, enthusiastic to develop our full potential.
- Everyday we have fun and work hard.
The Position : -
The Requirements : -
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Quality Specialist • Marrakech, Morocco