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French / English Speaking Quality Control Specialist

French / English Speaking Quality Control Specialist

bluteqMarrakech, Morocco
30+ days ago
Job description

Our company is an outsourcing company specializing in Quality Assurance services.

  • For more than three years now we have been steadily growing and expanding our professional scope in multiple languages such as : -
  • German, Italian, Spanish, Russian, Portuguese, Arabic and French.
  • Here you will obtain a variety of skills and have the opportunity to grow.
  • The team is mostly comprised of young professionals, enthusiastic to develop our full potential.
  • Everyday we have fun and work hard.

The Position : -

  • Monitor the quality and performance of sales representatives and their communications channels.
  • Perform quality checks and audits of calls to ensure adherence to policies and procedures and high level of customer service.
  • Identify and monitor trends and quality risks.
  • Structure reports to reflect the quality of performance and ensure procedural standards have been properly and accurately adhered to.
  • The Requirements : -

  • Fluent language skills in French and English , both written and verbal (B2 and above).
  • Excellent listening skills and the ability to pay close attention to detail.
  • Good knowledge of Excel / Google sheets.
  • Being able to work well in a team is a must.
  • Time management and ability to multitask.
  • Previous experience in Quality Assurance is an advantage but not required.
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    Quality Specialist • Marrakech, Morocco