Regional Reservations Agent

Description Who we are Our Mission is to inspire authentic and meaningful connections.Selina was born out of a desire to celebrate the nomadic lifestyle : to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures. What The Role Is You are a person who can be assigned several tasks, witty, creative and curious who enjoys challenges, organisations with rapid growth and that strike you learn something new every day.You will be assisting working with hotels in the EMEA region in an administrative manner : handling reservations, supporting the sales and reception teams, coordinating and executing regular duties.This a job where you can wear many hats because you value the growth you can have when learning to do it all. What You Will Be Doing

• Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction
• To undertake back of the house duties, supporting regional locations and ensuring an amazing customer service experience.
• To assist the Locations in dealing with customer reviews, reservation checks and charges, as well as sales support in an effective manner, providing and / or seeking solutions as quickly as possible.
• To undertake general administrative duties, including, emails, digital filing, to ensure the smooth running of back office operations.
• To undertake all training as required (eg, systems, brand, customer service, sales).
• To undertake any other ad-hoc duties relevant to the post, as and when required within working hours.
• To administer the general night shift duty in an accurate manner when required
• Interact with customers, gather feedback and organize it
• Ensuring the best experience to all customers

What You Need For The Role