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Technical Support Thermal Management

VertivCasablanca-Settat, Morocco

30+ days ago

Job description

Who are we?

At Vertiv, we build products that keep critical technologies running 24 / 7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are now looking for a Technical Support Engineer - Thermal Management to join our team in Casablanca, Morocco.

What kind of work will you be doing?

Provide field technical support to service engineers, distributors, and major clients in the North Africa with drive and focus to resolve technical issues faced by customers.
Deliver service trainings for Northwest Africa (NWA) distributors / service providers, customers and direct Field service engineer in French and English.
The resource time shall be sold to distributor and clients when the activities are not covered under warranty / product support. Revenue will also be obtained from service trainings.
Provide field technical intervention on site to support service engineers on site and remotely and drive towards quick resolutions of customer complains.
Take ownership of support requests in NWA for sales team, distribution channels and end customers.
Liaise with Centre of Expertise (COE) regarding technical, warranty and quality issues.
Perform site audits.
Remain up to date with competitor products.
The post holder should become Certified Trainer and remain up to date in related technologies and products.
Manage training needs of customers, distributors and internal field service engineers across North West Africa region and organize courses accordingly.
Elevate the level of technical capabilities and competence of our distribution network across North West Africa.
Participate in consultant meetings / workshops and other marketing activities.
Participate in new product launches and marketing events.
Support internal Service sales and Product sales associates for complex services quotes.
Regular communication with COEs, distributors, and frequently with consultants, and end customers in the region.

What will make you successful?

University degree in Mechanical Engineering with emphasis on HVAC.

Experience in implementing / utilizing the basics of HVAC and heat load calculations.

Ability to read and interpret electrical and mechanical (HVAC) schematics and single line diagrams.

3 or more years of experience as field technical engineer for HVAC equipment.

Knowledge of the basics of electrical engineering.

Excellent communication skills.

Leadership in managing difficult situations and work under pressure.

Ability to marshal resources to achieve desired results.

Knowledge of HVAC codes and calculations in precision air conditioning.

Understandings of Data Center infrastructure environments.

Knowledge of relevant standards related to Data Centers.

Work experience with global companies.

English language - excellent verbal and written communications skills.

French language - excellent verbal and written communications skills.

Arabic language - is highly desirable but not must.

If YOU are the person we are looking for, feel free to apply and let's start drafting your future career in a healthy and growing environment!

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Technical Management • Casablanca-Settat, Morocco