Customer facing & Business Support supervisor

Accountabilities

Key activities

Overall goals / Typical measures

Customer - Internal

To provide business applications to the business entities :

• Planning core application deployment for new proprietary software and versions with the GIS Operations Centres deployment and support teams

To provide technical support :

To proactively support and advise Business Entities on Business Services issues. These include :

Business Services are delivered to all Business Entities to a high standard, in a timely manner and with ongoing support.

Service Level Agreements for Business Services are met or exceeded.

All deployed software performs in an optimum manner.

Implementation of new or updated applications maximises the level of operational service with minimal disruption to the core business.

Process

To continuously review business direction, business processes and available applications through :

Ensure that all ESS KPIs are met

To promote ESS solutions to customers , Sales and Operations

To Work With ESS Support team to promote the ESS solutions , deliver ESS Awareness to Customers, Sales and Operations

Data quality meets local and global standards.

Full process documentation for all operational systems.

People - Management

To develop IKOs / KPIs with team members and monitor individual ESS support team performance.

To identify training needs and opportunities to develop a highly skilled Business Services team.