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Process Improvement & Reporting Manager
CnexiaRabat, Morocco30+ days ago
Job descriptionAbility to communicate effectively via various medium to internal and external stakeholders Experience in data analysis and project management Ability to adapt to various levels of knowledge and hierarchy both internally and externally Detail-oriented, analytical, proactive approach to problem-solving and identification Ability to facilitate and lead internal and external stakeholders. Ability to blend business analysis with technical skillset to develop efficient processes Strong leadership skills Proficiency in MS Office Experience with PMO processes and Performance management (CFS) Ability to prioritize workload Strong team player Strong negotiation skills Ability to analyze, solve problems & make quality decisions with a strong customer focus Strong planning and organizing skills High tolerance to ambiguity and resistance to stress Self-motivated, ability to work independently with minimal supervision Able to multitask in a fast pace environment Fluent in English and French (spoken and written).
Job duties / accountabilities :
- Identify and analyse issues, patterns and trends in cross-functional topics to report to leadership.
- Provide a detailed root cause analysis to top-level executives.
- Create and deliver executive presentations .
- Highlight process and quality improvement opportunities throughout investigations contributing to customer experience improvement and communicate / take actions as appropriate.
- Suggest improvements across organisation.
- Identify and escalate emerging issues to appropriate stakeholders.
- Assess workload and resources to define priorities accordingly.
- Implements and delivers new systems and services to operational teams focusing on best practices and solutions.
Essential skills / competencies :
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Manager • Rabat, Morocco