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Product Designer

Orange Business ServicesMorocco - Orange Business

22 days ago

Job description

about the role

The Digital department is part of the Digital Experience entity of Orange Business (OB). We are committed to driving a breakthrough transformation process to establish and develop a full user-centric culture. Our digital platforms aim to deliver a full end to end customer experience, from onboarding to selfcare, offering a best-in-class product and service discovery, ordering and handling (service management, invoicing, incident management, etc).

The Product Designer will hence contribute to improve the customer journeys and their key moments in the development of business offers and projects. You will deploy collaborative design and ensure a data driven approach. You daily work will be on dedicated agile frameworks - SAFE, features teams – and you will interlock with Business and Product Owners as well as Developers and Architects.

The main tasks of the Product Designer :

To deploy the strategy and produce digital journeys for major clients on B2B sector
To be responsible for the discovery, definition, prototyping and implementation phases of the Design approach
To play an evangelist role within the team and the company
To support the upskilling of junior profiles on user research, experience and interface
To ensure the consistency of the various OB digital spaces and the customer journeys entrusted to you

about you

You have 3 to 4 years of experience in product design in an agency or

service company with a strong digital culture and multidisciplinary teams

You are autonomous and know how to work in a collaborative environment with different professions and in complex / transforming organizations

You have solid skills in interaction design, knowledge of user-centered design methodologies

You master animation techniques (creative workshops, card sorting, collaborative design.

You have experience in running customer tests

You are used to sharing your work at all levels : operational and decision-makers

You are used to leading a team within a project

You are fluent in English

additional information

Global opportunities : Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world

Flexible work environment : Flexible working hours and possibility to combine work from office and home (hybrid ways of working)

Professional development : training programs and upskilling / re-skilling opportunities

Career growth : Internal growth and mobility opportunities within Orange

Caring and daring culture : health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events

Reward programs : Employee Referral Program, Change Maker Awards

department

Products and Marketing

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contract

Regular

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Designer • Morocco - Orange Business