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Director of Revenue & Yield

Four Seasons Hotels and ResortsRabat

30+ days ago

Job description

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.

Director of Revenue & Yield–Four Seasons Hotel Rabat Kasr Al Bahr, Morocco

About Four Seasons Hotels and Resorts :

Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.

About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco :

This incredible hotel located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.

POSITION OUTLINE : KEY ACTIVITIES :

Interpret business analytics into meaningful action to improve performance :

Hotel benefits from subject matter expert in the following business analytics :

STR market share weekly analysis
Rubicon Demand Position reports review for future demand opportunities vs. comp set
Marketing Diagnostic updates of lead time, upsell, room type utilization, package and promotions performance, etc.
Owner of the use of future business intelligence tool o Future leverage of analytics toward total revenue management approach

Leverage IDeaS revenue management system :

Opportunities to leverage demand and improve revenue performance are identified and action implemented via :

last room values / hurdle rates

unconstrained demand evaluation

oversell recommendations o group evaluations for revenue displacement

Manage rates and inventory in all distribution channels :

booking channels :

Opera, ORS, HBSi, Trust, GDS, Web

Daily Transient Protected is updated in Delphi

Approval of group blocks that exceed allotment and have potential to displace revenue from other segments

Initiate pricing analysis and recommendations :

Pricing is evaluated regularly to leverage demand vs. price equation to optimize revenue :

Delphi minimum available rates (MARs) are updated according to expected daily transient demand levels for a rolling 18 months into the future

Published competitive rates are evaluated daily using RateView and other competitive shopping tools

Competitive consumption by price point is reviewed monthly using Hoteligence 360 Market Price report to identify opportunities for engagement at new price points

Room Type Utilization report completed quarterly to evaluate performance of room type and possible shifting of premium priced categories

Ownership of OTA Market Manager relationship :

Leverage power of OTA distribution to hotels advantage :

Weekly communication with OTA Market Managers highlighting both upcoming demand and need dates

Attention to page placement striving for 1st page

Ensure participation in no-cost marketing promotions

Ownership of local merchandising strategies in distribution channels :

Merchandising opportunities are leveraged to hotels advantage :

Effective rate sequence on web, GDS displays

Effective on-line room type and upsell descriptions

OTA page placement and promotions leveraged

New merchandising opportunities in channels explored

Lead weekly Revenue Management meetings :

Frequent and regular Revenue Management meetings result in :

Members are engaged in strategic business decisions and are informed to take action on emerging business trends

Consensus among stakeholders on strategy

Alignment of activities and efforts toward a common goal

COMPETENCIES :

KEY BEHAVIOURAL COMPETENCIES :

Excellent oral and written communication skills; must be able to write clearly and effectively

Must be able to condense complex data into meaningful strategy

Ability to present contrarian viewpoint and gain consensus through business analytics

Ability to work under pressure and meet various deadlines in a fast-paced environment

Ability to manage time effectively, accordingly handle multiple tasks simultaneously

Excellent analytical, organizational and problem solving skills

Capable of working and communicating effectively with senior management in Home Office, hotels, and other subsidiaries

Must be flexible and dependable to work beyond a standard work day when required

Strong management skills

Able to work independently with minimal supervision

KEY FUNCTIONAL COMPETENCIES :

Must possess good knowledge and understanding of Four Seasons business principles in order to integrate brand strategy with local hotel initiatives and improve performance.

TECHNICAL SKILLS AND KNOWLEDGE :

Mandatory :

Experience and strong knowledge of :

Excel spreadsheets, pivot tables and other database use

Preferred :

MS Office, Lotus Notes, Word, PowerPoint, Hyperion Enterprise, IDeaS revenue management, Opera property management system

KEY RELATIONSHIPS :

INTERNAL RELATIONSHIPS :

General Manager, Director of Marketing, Director of Finance, Director of Rooms, Director of Sales, Director of Food and Beverage

Vice President Revenue Management, Vice President Hotel Marketing, Regional Director Revenue Management, Corporate Marketing

EXTERNAL RELATIONSHIPS :

Agencies, Vendors, OTA Market Managers

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Director Of Revenue • Rabat