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Operation Team Leader (English Speaker) (Night-Shift)

Arrow ElectronicsCasablanca, Morocco

30+ days ago

Job description

Job Description

Principal Accountabilities

Manage sales order processing including monitoring the system to ensure accurate receipt booking of sales orders, tracking sales shipment, delivery, billing and backlog activities and providing internal sales reports when necessary. Responds to inquiries regarding status of orders and resolves customer order difficulties. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client / customer service delivery issues are resolved. Manages market research to determine special pricing for non-standard items in the interests of ensuring appropriate profit margins are reached and maintained.
Supervise staff including personnel development, hiring, training, etc. Monitor and review work of staff.
Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.
Create new processes for special services / programs for customer.
May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

Job Complexity

Coordinates and supervises the daily activities of business or technical support or production team

Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors

Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

Typically does not spend more than 20% of time performing the work supervised

Accountable for the results of medium-sized routine support or production operations teams

Solves problems based on practice and precedent

Trains team members and provides input to employee performance evaluations

Experience / EducationTypically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience. Location : MA-Casablanca, Morocco (Boulevard Al Quods) Time Type : Full time Job Category : Business Support

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Team English Speaker • Casablanca, Morocco