Operation Team Leader (English Speaker) (Night-Shift)

Job Description

Principal Accountabilities

• Manage sales order processing including monitoring the system to ensure accurate receipt booking of sales orders, tracking sales shipment, delivery, billing and backlog activities and providing internal sales reports when necessary. Responds to inquiries regarding status of orders and resolves customer order difficulties. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client / customer service delivery issues are resolved. Manages market research to determine special pricing for non-standard items in the interests of ensuring appropriate profit margins are reached and maintained.
• Supervise staff including personnel development, hiring, training, etc. Monitor and review work of staff.
• Resolve escalated operational related issues including vendor concerns, contract reviews, new programs.
• Create new processes for special services / programs for customer.
• May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

Job Complexity

Experience / EducationTypically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience. Location : MA-Casablanca, Morocco (Boulevard Al Quods) Time Type : Full time Job Category : Business Support