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Jobs in Rabat, rabat ville, ma

Last updated: 4 hours ago
GUEST RELATIONS MANAGER

GUEST RELATIONS MANAGER

Four Seasons Hotels and ResortsRabat
Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ...Show moreLast updated: 30+ days ago
TECHNICIEN SUPPORT MATERIEL – Rabat (Maroc)

TECHNICIEN SUPPORT MATERIEL – Rabat (Maroc)

CegedimRabat
CEGEDIM OUTSOURCING Recrute, rejoignez nous!.Fondée en 1969, Cegedim est une entreprise innovante de technologies et de services spécialisée dans la gestion des flux numériques de l’écosystème sant...Show moreLast updated: 19 days ago
Coach de carrière indépendant(e) – International28

Coach de carrière indépendant(e) – International28

ORIENTACTIONRabat
Guider les bénéficiaires dans la création d’un projet professionnel vibrant et réaliste.Les aider à retrouver confiance, clarté et motivation. Développer votre propre activité dans un réseau solide ...Show moreLast updated: 13 days ago
Chargé(e) de réalisation de plans de levage

Chargé(e) de réalisation de plans de levage

ALTEN MarocRabat
Filiale du leader mondial de l’ingénierie et du conseil en technologie créé en 2008 et présent à Fès, Rabat, Tétouan et Casablanca, compte aujourd’hui plus de 2300 consultants et vise un centre d’e...Show moreLast updated: 9 days ago
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Responsable qhse / rabat

Responsable qhse / rabat

DRHRabat
Recherche Responsable QHSE avec expertise en Assurance Qualité.Pour le compte de notre client Nous recrutons un Responsable QHSE (H / F) pour rejoindre l'équipe et assurer la mise en œuvre et le suiv...Show moreLast updated: 4 hours ago
Ingénieur sénior bilingue ferroviaire de spécialité électrique ou mécanique (H / F)

Ingénieur sénior bilingue ferroviaire de spécialité électrique ou mécanique (H / F)

Groupe CRITRabat
Contexte du recrutement et définition de poste.Nous recrutons pour une entreprise ferroviaire filiale d'un groupe de fabrication de matériel roulant, qui va s'installer au Maroc prochainement, des....Show moreLast updated: 30+ days ago
Directeur de Site (H / F) - Rabat

Directeur de Site (H / F) - Rabat

Michael PageRabat
Définir et mettre en œuvre la stratégie commerciale et le développement du portefeuille clients.Identifier de nouvelles opportunités, répondre aux appels d'offres et négocier les contrats.Représent...Show moreLast updated: 30+ days ago
FORMATEUR DEVSECOPS & CI / CD, DOCKER KUBERNETES & RANCHER

FORMATEUR DEVSECOPS & CI / CD, DOCKER KUBERNETES & RANCHER

RED TICRabat
Comprendre l’approche DevSecOps et les enjeux de la sécurité dans le cycle DevOps.Mettre en place des pipelines CI / CD sécurisés. Intégrer des outils d’analyse de code, de gestion des vulnérabilités ...Show moreLast updated: 19 days ago
Directeur des Ressources Humaines (H / F) Rabat, Maroc

Directeur des Ressources Humaines (H / F) Rabat, Maroc

Fed AfricaRabat
Suivi du sourcing et image Employeur.Gestion administrative et disciplinaire du personnel.Gestion des relations sociales . Superviser la maintenance et l’actualisation des outils de pilotage RH .Pil...Show moreLast updated: 6 days ago
Consultant Salesforce Senior (REFX)

Consultant Salesforce Senior (REFX)

Trusted AdvisorsRabat
Quick Apply
Trusted Advisors est un groupe spécialisé dans le conseil, les études et l’accompagnement à forte valeur ajoutée.La créativité et la pertinence de nos solutions sont des leviers de différentiation ...Show moreLast updated: 30+ days ago
Project Analyst IV

Project Analyst IV

Advantage SCIRabat, OT
Position Title : Project Analyst IV.Estimated Start Date : On contract award.Advantage SCI is accepting applications to support a Department of Justice law enforcement task force program.Summary of...Show moreLast updated: 19 days ago
Serveur - rabat

Serveur - rabat

MarocAnnonces.comRabat
Nous recrutons des serveurs pour notre hôtel situé à RABAT AGDAL.Show moreLast updated: 6 days ago
Chargé de clientèle (RABAT ET REGION)

Chargé de clientèle (RABAT ET REGION)

CIH BANKRabat
Contexte du recrutement et définition de poste.Rattaché au directeur de l'Agence, vous aurez pour mission de : .Garantir l’amélioration continue de l’expérience client sur votre portefeuille .Garant...Show moreLast updated: 19 days ago
Veilleur stratégique

Veilleur stratégique

BASSMA TAHIRRabat
Nous recrutons un(e) Veilleur(euse) Stratégique au profit de notre client dans le secteur évènementiel sur la ville Rabat. Mettre en place et gérer une veille informationnelle sur les thématiques st...Show moreLast updated: 1 day ago
Chef de délégation - Rabat - MAROC (H / F)

Chef de délégation - Rabat - MAROC (H / F)

Croix-Rouge françaiseRabat, Rabat - Rabat-Salé-Kénitra
Présentation de la Croix-Rouge.Le 8 septembre 2023, un séisme secoue le Maroc causant près de 3 000 morts et de 6 000 blessés. Le Croissant-Rouge marocain (CRM) et le Mouvement CR / CR se rendent immé...Show moreLast updated: 30+ days ago
Business Development Manager with Filipino & Chinese

Business Development Manager with Filipino & Chinese

Wibit Consulting & Services (WibitCS)Rabat, Rabat-Salé-Kénitra, .MA
Quick Apply
IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recr...Show moreLast updated: 10 days ago
Palantir Foundry Expert

Palantir Foundry Expert

LearRabat, MA, 10000
We work hard for the people who work for us.We foster collaboration, inclusion, respect and excellence.We are your path to a better career, a better future, and a better you.Our teams have invented...Show moreLast updated: 18 days ago
Ingénieur Système d'Information en charge du Cluster HPC (RSI-HPC) H / F.

Ingénieur Système d'Information en charge du Cluster HPC (RSI-HPC) H / F.

Université Internationale de RabatRabat, MA
L'Ingénieur Système d'Information en charge du Cluster HPC, sera affecté à la Direction des Services d'Appui et sera amené(e) à assister les laboratoires de recherche dans l'utilisation du Cluster ...Show moreLast updated: 30+ days ago
Software Engineer - Lead

Software Engineer - Lead

Orange Business ServicesMorocco - Rabat - Orange Business
Au sein du département OINIS IT / Activation, vous rejoignez une équipe dynamique en charge du développement d'applications destinées à déployer et piloter des services réseau sur des infrastructur...Show moreLast updated: 1 day ago
OTC Analyst

OTC Analyst

HCLTechRabat, Rabat-Salé-Kénitra, Morocco, Maroc
AI, powered by a broad portfolio of technology services and products.We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Scienc...Show moreLast updated: 15 days ago
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GUEST RELATIONS MANAGER

GUEST RELATIONS MANAGER

Four Seasons Hotels and ResortsRabat
30+ days ago
Job description

About Four Seasons :

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location :

This incredible hotel project located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.

GUEST RELATIONS MANAGER –Four Seasons Hotel Rabat Kasr Al Bahr, Morocco

About Four Seasons Hotels and Resorts :

Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 100 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture enables everything we do.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Rabat Kasr Al Bahr, Morocco :

This incredible hotel located in the capital of Morocco sits on 15 acres and consists of 13 buildings for accommodation, restaurants, lobby, located within lush gardens, in and outdoor pools and overlooking the Atlantic Ocean.

Responsibilities

  • Key Duties :
  • To assist with the smooth and efficient operation of the main lobby and to provide all guests entering the hotel with a warm welcome and help as appropriate.
  • To act as liaison officer between Reception, Concierge and the Assistant / Duty Managers in all matters related to guests checking in and / or checking out, as well as ensuring maximum follow-up during their stay.
  • To achieve maximum sales and guest satisfaction by adhering to the standards of service required in accordance with the hotel’s policies, procedures, and objectives.
  • To act as the main point of contact for all high-level VIP guests from pre arrival to post departure.
  • Operational :
  • To compose and issue the VIP email daily.
  • To assign amenities daily to all arriving VIP / return guests and always ensure coordination with Room Service.
  • To ensure a welcome card is prepared by the GM, HM or DOR for every VIP / return guest.
  • To carry out daily courtesy calls to VIPs / return guests.
  • To ensure that the guest profile record is always up to date.
  • To compile a monthly report of Medallia survey received and communicate it to the relevant parties.
  • To maintain, regularly update and communicate the VIP amenity and return guest amenity program.
  • To maintain, regularly update and communicate the long stay amenity program.
  • When based in the lobby, to welcome all incoming guests and visitors and direct them according to their needs.
  • To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous efficient manner without delay.
  • To ensure that all incoming reservations for the day match the necessary accommodation and that all VIP guest rooms are blocked.
  • To ensure all guest special requests are registered and distributed to relevant departments. When needed, rooms are placed in Do Not Move due to special extensive setups as per guests' request.
  • In coordination with the Assistant / Duty Managers, to ensure that VIP accommodation is checked prior to the arrival of the guest for readiness and amenity delivery.
  • To give immediate feedback to relevant HOD’s on any not met costumer service standards applicable.
  • To resolve all complaints brought to his / her attention.
  • To assist the reception during peak / meal periods.
  • To ensure all MOB APP guests are having in room check in.
  • To ensure that all FS messenger messages replied within 90 seconds before escalation.
  • To conduct random checks on guest profiles to ensure its updated properly also to monitor profile completion score.
  • To ensure through effective communication that all Front Office services (including Reception, Concierge and

Guest Services) are always available and are carried out with the utmost efficiency and courtesy as per the

Departmental SOP Manual and to report any shortcomings and to recommend appropriate action to the DOR.

  • Where appropriate to refer duties requested by guests to relevant departments and ensure follow-up.
  • To carry out Duty Manager shifts when needed.
  • To be fully conversant with all Hotel, Fire and Emergency procedures and bomb threat procedures.
  • Answer any of the telephone lines ringing in the back office.
  • To Assist the FOM / DOR in day-to-day operational matters.
  • To assist FOM / DOR in day-to-day administrative matters.
  • Assisting with shifts rotation (day and night) on a weekly basis.
  • To ensure that all incoming and outgoing mail is handled correctly and speedily.
  • To ensure that all FS chats directed to Guest Relations are handled within the standard time frame.
  • To attend all the training sessions, meetings and briefings as assigned by the DOR.
  • To ensure that the guest history record is always up to date, and all data is correctly entered according to established Opera / PMS standards.
  • To contribute to regular departmental communication meetings, to keep all colleagues informed of VIP movements, comments, and any other matters.
  • Maintain the Medallia rating chart and update it every month.
  • To ensure that all Departmental Reports and correspondence are completed punctually and accurately.
  • To ensure that there is close communication between the Executive Assistant regarding all Elite guests.
  • Financial :
  • To allocate amenities in line with budget and to ensure that costs related to guests are strictly controlled.
  • To monitor all costs and recommend / implement measure to control them in accordance with the annual budgets.
  • Skills :

  • Excellent problem-solving skills.
  • Reading, writing and oral fluency in Arabic, French and English.
  • The ability to remain positive and focused in a fast-paced environment.
  • Professional attitude and appearance.
  • Basic accounting skills.
  • Ability to work flexible hours.
  • Organized and resourceful.
  • Customer-focused.
  • Active listener.
  • Solid written and verbal communication skills.
  • Excellent organizational skills.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Ability to work under stress.
  • Fast and eager learner.
  • Previous experience in a Luxury establishment within a managerial role