Inside Sales Representative – French Speaker

Inside Sales Representative – French Speaker

Not even digitally ground-breaking products sell themselves. At Dell Technologies, we aim to give every one of our customers and partners a high-level, white-glove experience. This begins with our ground-breaking portfolio of products – client solutions, high-end electronics, accessories, mobility products, enterprise solutions, services and packaged software. Our Inside Sales Account Reps breathe life into our technology portfolio. They take great pride in developing lasting relationships, building great rapport and using their flawless communication skills to sell our products to customers by phone, web and email.

Join us to do the best work of your career and make a profound social impact as a Inside Sales Representative on our Inside Sales Team in Casablanca.

Millions of people contact Dell Technologies every year for help, advice, and support when they can’t find the answer, they are looking for on Dell.com. These engagements are an opportunity for us to position Dell Technologies in an Extraordinary way. They have a long-lasting impact on how our customers think about Dell, what they tell their friends / colleagues, and whether they decide to choose Dell now, and in the future.

The CCOE team is often responsible for many people’s first human interaction with Dell Technologies. We set the tone for a lifetime relationship. The people we engage with become the change-makers of tomorrow. Their businesses, enabled by our technology, shape the future of our lives. If we get it wrong, our competitors are waiting.

As a Customer Center of Excellence Agent, we will expect you to deliver ‘Extraordinary Experiences ’ to our customers.

Join us as an Inside Sales Representative on our Inside Sales  team in Casablanca to do the best work of your career and make a profound social impact.

What you’ll achieve

As an Inside Sales Representative, you will be responsible for building business with existing customers, you will also develop relationships with new clients.

You will :

Deliver ‘Extraordinary Experiences’ to our customers

Engage with our Customers when they choose to contact us via Phone, Chat, or Social media platforms (e.g. WhatsApp)

Satisfy each customer’s needs using our proven approach

Customer needs will vary. CCOE Agents are expected to deliver extraordinary experiences

Achieve and exceed the targets and KPIs defined by the CCOE organization

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role :

Essential Requirements

Fluent communication skills in French and English written and spoken

Good understanding of computer technology

Research skills, curiosity about business components, and good problem-solving skills

Knowledge of applicable technology, products, and services & ability to identify how these products and services align with customer / partner needs

Capacity to be a results-oriented teammate

Desirable Requirements

Communication skills and fluent in English