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Technical Training & Support_(Engineering Degree)_Anapec_ f / m

Bosch AfricaCasablanca, Morocco

منذ أكثر من 30 يومًا

الوصف الوظيفي

We are seeking to hire a dedicated, organized, and efficient “ Fixed-Term Technical Training & Support_Anapec_ f / m ” to join our team in this role, you will work closely to coordinate and complete position tasks as follow :

Contribute in achieving agreed budget targets (sales, costs, profit) for BT / Maghreb and West-Africa region :

Conduct technical trainings in the BU Video Surveillance - Maghreb & West African countries (internal and for customers);
Provide 1st and 2nd level technical post sale support including on-site support and reporting in the country (cluster);
Handle complaints and initiate escalation process in the countries;
Technically support end users / consultants / specifiers / contractors / construction companies with pre-sales to back up Pre-Sales activities.

Support :

In alignment with sales team, pro-actively contribute to the development of the dealer / distributor network, with the result that our partners / distributors and relevant sub-dealers / installers are well trained, properly covering all product-lines and all relevant geographical areas;

Provide feedback on product and other requirements to marketing teamof the region;

Support activities in the view of CIP : Continuous Improvement Processes. Enabling the organization to grow in professionalism, structure, processes and customer satisfaction;

Support the promotion of Bosch Security Systems on request through local seminars and trainings, local trade-shows, local advertising, public relation, releases for media, etc;

Maintain, report and follow up monthly the task list;

Provide technical (and design support to back up the sales team) support to dealers / distributors, including;

Building relationships with dealers / distributors;

Providing 1st line and 2nd line support;

Discussing training needs with dealers / distributors.

Qualifications

Technical background. Able to learn and understand the products technically and support customers in technical questions, application design and trainings.

Knowledge of the following product lines : CCTV;

Understanding of training concepts, problem analysis and transferring know-how in clear and easy to understand language;

High level technical orientation;

Ability to communicate at multi-level with professional organizations;

Good skills in MS-Office (word, excel, PowerPoint etc.), AUTOCAD, VISIO;

Willingness to travel frequently, mainly within North-Africa.

إنشاء تنبيه وظيفي لهذا البحث

Technical • Casablanca, Morocco