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TECHNICAL SERVICE REPRESENTATIVE

TECHNICAL SERVICE REPRESENTATIVE

RED TICCasablanca
18 منذ أيام
الوصف الوظيفي

Required Skills

Technical skills :

  • Operating System reinstall / machine wipe (Windows, iOS)
  • Assess machine usability or need for repair
  • Manual skills to clean the device
  • Physical health to move boxes and machines

Soft skills :

  • Time management, networking, teamwork, agile principles, and conflict resolution
  • Customer-facing skills
  • Warehouse management skills
  • Ability to look up relevant information online (e.g., finding the correct charger for a specific machine type)
  • Ability to operate independently

    • Main Responsibilities

  • Manage a warehouse containing laptops, mobile phones, and SIM cards
  • Deploy and receive laptops, mobile phones, and SIM cards to and from employees

    • Detailed Service Description

    The vendor will be required to perform the following activities during on-site hours :

  • Receive new stock (laptops, mobile phones, and SIM cards) physically and register them in the system within the agreed SLA
  • Distinguish between two separate legal entities requiring separate stock and ensure employees of each entity receive only devices allocated to their entity
  • Handover laptops, mobile phones, or SIM cards to eligible employees and contractors based on valid requests, following applicable rules (e.g., first-in-first-out principle for stock management)
  • Receive returned devices and update inventory
  • Check returned machines and determine next steps (e.g., reimage, clean for reuse, initiate repairs, or prepare for disposal)
  • Prepare, pack, and ship outdated or unrepairable devices to disposal partners
  • Load returned machines with the latest approved operating system
  • Keep the warehouse organized, meeting all security checks and access control rules
  • Manage asset tracking and inventory reviews in collaboration with business controls, security, and finance teams
  • Assist with special projects as needed
  • Use ServiceNow to track all changes to the assets in real-time or within the SLA
  • Check the ServiceNow requisition page at least twice a day
  • Maintain operations within the defined performance metrics
  • Cooperate with the country’s device management leader for daily operations and follow organizational directions
  • Work with internal and external teams related to device management (e.g., CIO, business controls, ordering team)
  • Vendor personnel must be courteous and respectful when interacting with customers and colleagues

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    إنشاء تنبيه وظيفي لهذا البحث

    Service Representative • Casablanca